With CXone, Trupanion Focuses Squarely on Customers’ Needs

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As a provider of medical insurance for pets, Trupanion must handle claims expeditiously and meet stringent industry compliance standards. But the company must also provide consistently exceptional customer care 24/7/365—often under highly emotional circumstances. With the move to the CXone unified cloud CX platform, Trupanion is doing just that: Call metrics have improved dramatically and customer satisfaction is on the rise.