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Customer Stories

With CXone, Trupanion Focuses Squarely on Customers’ Needs

Overview

As a provider of medical insurance for pets, Trupanion must handle claims expeditiously and meet stringent industry compliance standards. But the company must also provide consistently exceptional customer care 24/7/365—often under highly emotional circumstances. With the move to the CXone unified cloud CX platform, Trupanion is doing just that: Call metrics have improved dramatically and customer satisfaction is on the rise. 

Datasheets

Cost to serve remains a key goal for Contact Center Executives. While there are many ways to cut costs it is important to balance it with Customer Experience. Also, not all options will work best for you. It will depend on the business cycle you are in. Learn your options to cut costs if you are in static mode.

Demo Videos

3 Distinct Approaches to Reduce Your Contact Center Costs

Cost to serve remains as a key goal for Contact Center Executives. While there are many ways to cut costs it is important to balance it with Customer Experience. Also, not all options will work best for you. It will depend on the business cycle you are in. Learn your options to cut costs based on your business cycle.

Demo Videos

Enhance your contact center experiences with CXone Agent for Zendesk

CXone Agent for Zendesk consolidates your customer context and contact center controls into a single interface, for more efficient agents and more personalized customer service. Watch and learn how you can use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction.