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Customer Stories

With CXone, Vera Bradley continues to evolve and innovate

Overview

Although Vera Bradley is known for colorful bags and accessories, the company says its CXone experiences have been transformative—like “going from black and white into color.”  From improved reporting to sophisticated PCI compliance to a wildly successful work-from-home program that made agents more productive, CXone has helped position Vera Bradley for a very bright future.

Customer Stories

Coast Capital keeps it personal when ensuring business continuity

Coast Capital Savings ensures business continuity, responds to citizens across Canada, grows workforce and ensures Agent safety and security as their highest priority – all while putting technology on the back burner.

Customer Stories

Expivia thrives with ‘Best in Class,’ ‘Second to None’ CXone solutions

CXone has been the engine behind Expivia Interaction Marketing Group’s explosive growth, enabling it to provide customer exceptional CX and value-added services while reducing their costs. With CXone, Expivia can integrate with virtually any CRM, and using CXone Interaction Analytics, has improved customers’ sentiment scores by a whopping 22%.