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NICE inContact CXone Workforce Engagement (WEM) helps your team excel

Overview

Turn Your Team into a High Performance Engine

Your agents are your greatest asset when it comes to customer satisfaction. Create an optimal environment for your team and the value spills over to your customer experience. 

CXone Workforce Engagement (WEM) gives you a simple, yet powerful set of tools to drive efficiency in your contact center, regardless of size.  From interaction recording to workforce management and quality management, NICE inContact offers a full portfolio of WEM products that will transform your contact center performance from good to great.

Datasheets

Unlock your team’s potential

A comprehensive engagement strategy is critical to contact center success. See how CXone Workforce Engagement can help.

Customer Stories

Call center performance management - CXone Performance Management dashboards

CXone Performance Management (PM) creates a culture of high performance, visibility, and engagement with industry-leading performance management. As part of a comprehensive performance management solution or as a standalone component, Wallboards enable companies to broadcast live updates on TV screens and monitors. Discover how CXone PM's Wallboards can be your silent business partner below.