Call Center Software – Cloud Contact Center Solutions

CXone Call Center Software

NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

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Why Cloud for Your Call Center Software?

Reliability

We publish the industry's best uptime of 99.99% so you can focus on your customers instead of your call center software.

Flexibility

NICE inContact Open Cloud Foundation scales up or down easily as your customer service needs change.

Affordability

No costly on-premises hardware and maintenance costs. Only pay for what you use, and easily add or subtract seats.

What Makes CXone Different from Other Call Center Software?

Deliver a seamless experience for call center employees and customers

Grow with the last platform you’ll ever need – open, cloud native, scalable and secure

Protect current investments and quickly, confidently move your call center software to the cloud

Predict and act on AI-powered insights to delight customers and engage employees

Deliver Exceptional Customer and Agent Experiences

Exceptional customer experience doesn’t happen by accident. NICE inContact helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

CXone Omnichannel Routing

Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.

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CXone Analytics

Turn insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements.

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CXone Workforce Optimization

Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.

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CXone Automation & AI

Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.

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CXone Open Cloud Foundation

Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.

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Hear Why Contact Center Leaders Love NICE inContact

Call Center Software Features

We’ve been building and innovating our platform for over 14 years, and we continue to add new features and products to meet the needs of contact centers like yours.