NICE inContact CXone
NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Win in the Experience Economy
Exceptional customer experience doesn’t happen by accident. NICE inContact helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter. By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents. Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader – NICE inContact.
Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.
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Turn insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements.
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Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.
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Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.
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Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.
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Flexible solutions for inbound, outbound, and blended
contact center environments
Inbound
Handle inbound customer service issues from channels including voice, chat, email, SMS, social, and more.
Outbound
Our patented no-pause predictive dialer ensures that you connect with more customers and drive more sales.
Blended
Switch seamlessly between inbound and outbound customer service with our cloud contact center tools.
Why Cloud for your contact center?
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Customer Success Stories
Ready to transform the way you achieve
your customer experience goals?
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.