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NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only cloud call center software platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Win in the Experience Economy with the industry's leading contact center software
Exceptional customer experience doesn’t happen by accident. NICE inContact helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter with the most complete cloud call center solution. By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents. Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader – NICE inContact.
Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.Learn More
Turn insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements.Learn More
Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.Learn More
Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.Learn More
Flexible solutions for inbound, outbound, and blended
contact center environments
Inbound Call Centers
Handle inbound customer service issues from channels including voice, chat, email, SMS, social, and more.
Outbound Call Centers
Our patented no-pause predictive dialer ensures that you connect with more customers and drive more sales.
Blended Call Centers
Switch seamlessly between inbound and outbound customer service with our cloud contact center tools.
Why Cloud for your contact center?
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Customer Success Stories