Call Center Software
NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only cloud call center software platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
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Win in the Experience Economy with the industry's leading call center software
Exceptional customer experience doesn’t happen by accident. NICE inContact helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter with the most complete cloud call center solution. By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents. Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader – NICE inContact.
CXone Omnichannel Routing
Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.
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CXone Analytics
Turn insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements.
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CXone Workforce Optimization
Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.
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CXone Automation & AI
Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.
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CXone Open Cloud Foundation
Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.
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Hear Why Our Customers Love NICE inContact
Why Cloud for your contact center?
Reliability
We publish the industry's best uptime of 99.99% so you can focus on your customers instead of your platform.
Flexibility
NICE inContact Open Cloud Foundation scales up or down easily as your customer service needs change.
Affordability
No costly on-premises hardware and maintenance costs. Only pay for what you use, and easily add or subtract seats.
Call Center Software Features
We’ve been building and innovating our platform for over 13 years, and we continue to add new features and products to meet the needs of our customers.
Automatic Contact Distributor
Interactive Voice Response
Interaction Channels
Proactive Outbound
My Agent eXperience - MAX
Workforce Intelligence
Partner AI Chatbots
Workforce Management
Quality Management
Customer Satisfaction Surveys
Performance Management
Omnichannel Analytics
Security & Reliability
CRM Integrations
UCaaS Integrations
Developer Ecosystem
RESTful APIs
Voice as a Service
Reporting
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Customer Success Stories
