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In the past year, NICE inContact has been recognized by multiple 3rd party organizations for our outstanding customer service and leadership in the Contact Center as a Service market.
NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index.
NICE inContact recognized for its commitment to improving the customer experience and providing a platform for leadership, vision, innovation and strategic accomplishments within the industry.
Judges comments included: “Best use of empirical data and customer testimonials I've seen so far.” “Great product, well-written nomination. Thanks for providing customer materials that demonstrate how they benefit from the product.”
NICE and NICE inContact sweep the CRM Service Leader Awards winning in Contact Center Infrastructure, Workforce Optimization and Analytics.
NICE inContact earns highest scores for technology capabilities and execution, validating the company’s strength and position in the market.
For Third Consecutive Year, NICE inContact is named a Leader in the cloud contact center space for our completeness of vision and ability to execute.
In a comprehensive survey of the cloud contact center market, DMG found that NICE inContact's customers ranked them highest across a wide range of customer satisfaction metrics
The BIG Innovations Awards recognizes those who have brought new ideas to life and seek to change the way we all experience the world. For more information about the BIG Innovation awards, visit www.bintelligence.com/big-innovation-awards/
Frost & Sullivan announced that NICE inContact has won the 2016 North American Hosted/Cloud Automatic Call Distribution and Workforce Optimization Market Leadership Award.
Learn why Gartner positioned NICE inContact as a leader in the contact center as a service market for the 2nd year in a row!
inContact is Gold Winner in the Cloud Computing/SaaS category and Silver Winner in Technology Innovations – Best Product or Service of the Year.
NICE inContact was recognized and acknowledged for exhibiting excellence and making the biggest impact in the customer engagement industry.
IDC ranked NICE inContact a leader of the cloud contact center market in their latest 2016 MarketScape report.