Awards & Recognition

NICE inContact continues to be recognized by 3rd party organizations for our outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.

July 2020
NICE INCONTACT RANKED #1 BY OMDIA IN THE LATEST ANALYSIS

Omdia, a leading global technology research firm, has recognized the company as the market leader in the Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21, ranking #1 overall in the technology assessment, execution assessment and market impact ratings.

October 2019
NICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America
NICE inContact named a Leader and achieves the highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for CCaaS, North America. 
May 2019
NICE INCONTACT CXONE WINS SILVER STEVIE AWARD IN CLOUD PLATFORM CATEGORY
CXone recognized for delivering innovation on a unified cloud customer experience platform.
April 2019
NICE INCONTACT WINS CONTACT CENTER INFRASTRUCTURE & INTERACTIVE VOICE RESPONSE CRM SERVICE LEADERS AWARDS
NICE inContact "far outpaced all competitors" for second consecutive Contact Center Infrastructure win.
March 2019
NICE INCONTACT CXONE WINS CUSTOMER EXPERIENCE INNOVATION AWARD
CXone honored as best-in-class solution that improves customer relationships.
February 2019
NICE INCONTACT CXONE WINS SILVER STEVIES AWARD
CXone cloud customer experience platform is recognized again for innovation.
February 2019
NICE INCONTACT CXONE WINS 2019 BIG INNOVATION AWARD
CXone cloud customer experience platform is recognized again for innovation.
January 2019
CUSTOMERS RATE NICE INCONTACT CXONE HIGHEST IN PRODUCT AND OVERALL VENDOR SATISFACTION IN DMG REPORT
Customers give CXone a perfect score in overall vendor satisfaction and ease of doing business.
December 2018
NICE INCONTACT RECEIVED THE HIGHEST SCORES IN FOUR OF FIVE USE CASES IN GARTNER'S CRITICAL CAPABILITIES
Gartner’s latest report can assist in your plans for selecting a cloud contact center solution.
October 2018
NICE INCONTACT NAMED A LEADER IN 2018 GARTNER MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE, NORTH AMERICA
NICE inContact achieves the highest overall position for our ability to execute as a recognized leader for the fourth consecutive year.
November 2018
NICE INCONTACT WINS 2018 CONTACT CENTER TECHNOLOGY AWARD FROM CUSTOMER MAGAZINE
CXone is recognized for innovating customer service technology and improving the customer experience.
September 2018
NICE INCONTACT NAMED LEADER IN THE FORRESTER WAVE(TM): CLOUD CONTACT CENTERS, Q3 2018
CXone is top ranked in current offering, earns highest possible score in market presence .
September 2018
NICE INCONTACT CXONE WINS 2018 STRATUS AWARD FOR CLOUD COMPUTING IN ENTERPRISE SOFTWARE AS A SERVICE
The Stratus Awards recognize companies innovating in the cloud and providing offerings that are truly differentiated in the market.
July 2018
NICE INCONTACT RECOGNIZED IN 2018 SHATTER LIST FOR ACTIVELY WORKING TO BREAK TECHNOLOGY’S GLASS CEILING
NICE inContact chosen for promoting and driving diversity inclusion and measures helping transform technology culture.
June 2018
NICE INCONTACT CXONE RANKS FIRST IN 2018 CONTACT CENTER IN THE CLOUD REPORT FROM VENTANA RESEARCH
NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index.
June 2018
NICE INCONTACT CXONE NAMED BEST NEW TECHNOLOGY SOLUTION BY ICMI GLOBAL CONTACT CENTER AWARDS
NICE inContact recognized for its commitment to improving the customer experience and providing a platform for leadership, vision, innovation and strategic accomplishments within the industry.
May 2018
NICE INCONTACT CXONE HONORED AS GOLD STEVIE® AWARD WINNER IN 2018 AMERICAN BUSINESS AWARDS®
Judges comments included: “Best use of empirical data and customer testimonials I've seen so far.” “Great product, well-written nomination. Thanks for providing customer materials that demonstrate how they benefit from the product.”
March 2018
NICE AND NICE INCONTACT TAKE TOP 3 CATEGORIES IN CRM SERVICE LEADER AWARDS
NICE and NICE inContact sweep the CRM Service Leader Awards winning in Contact Center Infrastructure, Workforce Optimization and Analytics.
November 2017
NICE INCONTACT NAMED A LEADER IN OVUM DECISION MATRIX FOR SELECTING A MULTICHANNEL CLOUD CONTACT CENTER SOLUTION.
NICE inContact earns highest scores for technology capabilities and execution, validating the company’s strength and position in the market.
October 2017
NICE INCONTACT IS NAMED A LEADER IN GARTNER MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE, NORTH AMERICA.
For Third Consecutive Year, NICE inContact is named a Leader in the cloud contact center space for our completeness of vision and ability to execute.
February 2017
NICE INCONTACT IDENTIFIED AS CUSTOMER SATISFACTION LEADER IN DMG CONSULTING INDEPENDENT SURVEY
In a comprehensive survey of the cloud contact center market, DMG found that NICE inContact's customers ranked them highest across a wide range of customer satisfaction metrics.
February 2017
NICE INCONTACT HONORED WITH BIG INNOVATIONS AWARD FROM BUSINESS INTELLIGENCE GROUP
The BIG Innovations Awards recognizes those who have brought new ideas to life and seek to change the way we all experience the world. For more information about the BIG Innovation awards, visit www.bintelligence.com/big-innovation-awards/
December 2016
NICE INCONTACT RECOGNIZED AS CONTACT CENTER 'MARKET LEADER' BY FROST & SULLIVAN.
Frost & Sullivan announced that NICE inContact has won the 2016 North American Hosted/Cloud Automatic Call Distribution and Workforce Optimization Market Leadership Award.
October 2016
NICE INCONTACT POSITIONED AS 'LEADER' IN 2016 CONTACT CENTER AS A SERVICE (CCAAS) MAGIC QUADRANT BY GARTNER
Learn why Gartner positioned NICE inContact as a leader in the contact center as a service market for the 2nd year in a row!
September 2016
NICE INCONTACT HONORED AS 'GOLD & SILVER WINNER' IN 2016 GOLDEN BRIDGE BUSINESS AND INNOVATION AWARDS
inContact is Gold Winner in the Cloud Computing/SaaS category and Silver Winner in Technology Innovations – Best Product or Service of the Year.
April 2016
NICE INCONTACT WINS '2016 VENDOR OF EXCELLENCE AWARD' FROM PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT (PACE)
NICE inContact was recognized and acknowledged for exhibiting excellence and making the biggest impact in the customer engagement industry.
February 2016
NICE INCONTACT NAMED A 'LEADER' IN 2016 IDC MARKETSCAPE REPORT
IDC ranked NICE inContact a leader of the cloud contact center market in their latest 2016 MarketScape report.
February 2016
MY AGENT EXPERIENCE™ (MAX) SELECTED AS '2016 PRODUCT OF THE YEAR' BY CUSTOMER MAGAZINE
Customer Magazine has selected NICE inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year.
December 2015
NICE INCONTACT NAMED A 'TOP 25 CLOUD SERVICE PROVIDER' BY TALKIN' CLOUD
The Top 25 consistently features worldwide brands including Salesforce, Microsoft, IBM, Google, HP, Dropbox, and Carbonite.
November 2015
NICE INCONTACT IDENTIFIED AS 'CUSTOMER SATISFACTION LEADER' IN DMG CONSULTING INDEPENDENT SURVEY
In a comprehensive survey of the cloud contact center market, DMG found that NICE inContact's customers ranked them highest across a wide range of customer satisfaction metrics.
October 2015
NICE INCONTACT NAMED '2015 CUSTOMER VALUE LEADER' BY FROST & SULLIVAN
Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.
October 2015
NICE INCONTACT NAMED 'LEADER' IN CCAAS MAGIC QUADRANT BY GARTNER
Gartner's "Magic Quadrant for Contact Center as a Service (CCaaS)", evaluates vendors based on completeness of vision and ability to execute.
August 2015
INCONTACT IDENTIFIED AS 'MARKET LEADER' BY OVUM
Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16