Regional Events

25 April

Atlanta How-to Happy Hour

Join fellow contact center executives at our How-to Happy Hour on Executive Strategies for Omnichannel Success. You'll learn new ways to create quick customer service wins to ensure long-term success as customer expectations continue to evolve.


26 April

Charlotte Panel Discussion and Luncheon

Join your fellow contact center colleagues at our Charlotte VIP luncheon and panel discussion on Customer Expectations in an Omnichannel World. You'll learn new ways to create quick customer service wins and ensure long-term success as customer expectations continue to evolve.


26 April

Denver How-To Happy Hour

Join Denver area contact center peers for networking at Breckenridge Brewery. Ask questions to a few local contact center leaders, ready to share tips on how to deliver excellent customer experiences.


10 May

Grand Rapids Contact Center Networking Event

Join your fellow contact center leaders for this exclusive wine tasting event. Make new connections and takeaway some ideas on how you can win in today's experience economy.


Upcoming Webinars

April
25

True Omnichannel: Creating Effortless Customer Journey Across Channels

The customer journey may contain voice and digital, agent assisted and self-service, inbound and outbound channels. Customers interact with you in the contact center, or online, or at the Point of Sale. 

If you are interested in how Omnichannel can help you to improve your customer service, this webinar is for you. We will share NICE inContact research that sheds light on how today’s customers use channels, which channels they prefer, and how satisfied they are with their service experiences. An enterprise end user Robert M. Caro of Vivid Seats will provide best practices and advice based on using Omnichannel Session Handling in their Customer Service group. And Robin Gareiss of Nemertes Research will share her valuable research and perspective on technologies and channels that improve both customer and agent experience.


May
10

Roundtable - Digital Customer Service - IVR, Chat, SMS and VA

Companies are now investing in solutions such as chatbots and intelligent virtual agents to augment the capabilities of customer service teams and reduce operating costs. Messaging, SMS and Facebook Messenger apps are rapidly gaining momentum. Join NICE inContact in this interactive roundtable as we discuss best practices, case studies and solutions which provide the greatest potential to enhance customer relationships.