Upcoming Events & Webinars

18 March

TRADESHOW: Enterprise Connect

March 18-21, 2019  |  Orlando, FL  |  Gaylord Palms Hotel  |  Booth #1627

20 March

WEBINAR: Fulfilling Changing CX with True Omnichannel

We will share how digital channels are gaining importance, while the number of voice interactions is on the decline. Listen in to hear how you can strategically use this evolution to your advantage, and which trends and predictions for 2019 you should focus on.

26 March

WEBINAR: Choosing the Right Cloud Model for your Contact Center

Hear from Omega World Travel, on how they unlocked the power of an open cloud native platform and built real-time agility in their contact center through innovative integrations including one with Alexa. 

27 March

WEBINAR: Gain the CX Benefits That You Deserve

We’ve partnered with Ventana Research to help you navigate the critical steps you need to take to boost your contact center’s performance and contribution to the organization. Join this webinar and you’ll come away with the information you need to transform your contact center into a CX powerhouse.

28 March

WEBINAR: Making Customer Experience a Competitive Differentiator

It’s no secret that customer experience has never been so crucial. And it all starts at the contact center. Join us for this interactive discussion to learn why it matters to your business.

02 April

WEBINAR: Make Customer Experience a Competitive Weapon

In this webinar, we’ll present a five-stage customer experience maturity model. Is your customer service team in the customer-negligent stage, the customer-champion stage, or somewhere in between?

03 April

WEBINAR: Service Design: How to Improve Experiences at a Reduced Cost

If you’re planning to move to the cloud, it’s important to pick the right model. Your journey to improved customer experience and less cost starts here! Attend our webinar April 3.

08 April

TRADESHOW: NASTD Midwestern Region Seminar

April 8-11, 2019  |  Columbus, OH  |  Hilton Columbus Downtown  

08 April

TRADESHOW: Customer Strategy & Planning 2019

April 8-9, 2019 | Warwickshire, UK | Chesford Grange Hotel

29 April


April 29-May1, 2019  |  Washington, DC  |  Renaissance Washington, DC Hotel  |  Booth #209

13 May

TRADESHOW: ICMI Contact Center Expo

May 13-16, 2019  |  Ft. Lauderdale, FL  |  The Diplomat Resort

13 May

TRADESHOW: NASTD Eastern Region Seminar

May 13-16, 2019  |  White Sulphur Springs, West Virginia  |  The Greenbrier

10 June

TRADESHOW: NASTD Western Region Seminar

June 10-13, 2019  |  Grand Forks, ND  |  Canad Inns Destination Centre

24 June

TRADESHOW: Customer Contact Week

June 24-28, 2019  |  Las Vegas, NV  |  The Mirage