Upcoming Events & Webinars
WEBINAR: Fulfilling Changing CX with True Omnichannel
We will share how digital channels are gaining importance, while the number of voice interactions is on the decline. Listen in to hear how you can strategically use this evolution to your advantage, and which trends and predictions for 2019 you should focus on.
WEBINAR: Choosing the Right Cloud Model for your Contact Center
Hear from Omega World Travel, on how they unlocked the power of an open cloud native platform and built real-time agility in their contact center through innovative integrations including one with Alexa.
WEBINAR: Gain the CX Benefits That You Deserve
We’ve partnered with Ventana Research to help you navigate the critical steps you need to take to boost your contact center’s performance and contribution to the organization. Join this webinar and you’ll come away with the information you need to transform your contact center into a CX powerhouse.
WEBINAR: Making Customer Experience a Competitive Differentiator
It’s no secret that customer experience has never been so crucial. And it all starts at the contact center. Join us for this interactive discussion to learn why it matters to your business.
WEBINAR: Make Customer Experience a Competitive Weapon
In this webinar, we’ll present a five-stage customer experience maturity model. Is your customer service team in the customer-negligent stage, the customer-champion stage, or somewhere in between?
WEBINAR: Service Design: How to Improve Experiences at a Reduced Cost
If you’re planning to move to the cloud, it’s important to pick the right model. Your journey to improved customer experience and less cost starts here! Attend our webinar April 3.
TRADESHOW: NASTD Midwestern Region Seminar
April 8-11, 2019 | Columbus, OH | Hilton Columbus Downtown
TRADESHOW: Customer Strategy & Planning 2019
April 8-9, 2019 | Warwickshire, UK | Chesford Grange Hotel
TRADESHOW: CRM Evolution
April 29-May1, 2019 | Washington, DC | Renaissance Washington, DC Hotel | Booth #209
TRADESHOW: NASTD Eastern Region Seminar
May 13-16, 2019 | White Sulphur Springs, West Virginia | The Greenbrier
TRADESHOW: NASTD Western Region Seminar
June 10-13, 2019 | Grand Forks, ND | Canad Inns Destination Centre
