News

Customer Contact Key To Loyalty

VIEW Mar 19, 2013
MediaPost: More than half of U.S. adults said they would consider switching to another brand or company for service if they were offered more channels to connect with the brand.

Wheres My Tax Refund

VIEW Mar 14, 2013
Government Technology: inContact customer United Way Worldwide, in partnership with the National Disability Institute and Goodwill, is behind MyFreeTaxes.com, which provides free assistance for low-income Americans in filing state and federal tax returns.

Serving the Self-Service Customer

VIEW Mar 3, 2013
1to1 Media In Action Series: Discover effective ways to develop customer-centric self-service strategies along with tips for avoiding potential minefields.