Press Releases

NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

VIEW Nov 23, 2021

Hoboken, N.J., November 23, 2021 –NICE (Nasdaq: NICE), today announced its 2021 DEVone Partner Award winners, who were recognized at the fourth annual NICE DEVone Partner Conference. More than 80 partners and NICE employees attended this virtual event where executives shared new DEVone program initiatives and the product roadmap for NICE CXone, the world’s #1 cloud customer experience platform.

NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences

VIEW Nov 18, 2021

Hoboken, N.J., November 18, 2021 – NICE (Nasdaq: NICE) today announced it is collaborating with Google Cloud to address the growing demand for more effective and automated customer self-service systems that integrate with traditional contact centers. NICE is integrating its cloud-based, AI-powered CXone customer experience platform – used by 85 of the Fortune 100 companies – with Google Cloud Contact Center Artificial Intelligence (CCAI), a group of APIs that bring the best of Google AI to contact center use cases. The combination will provide businesses with more sophisticated and efficient ways to engage and help customers across digital and voice touchpoints.

NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Center as a Service Report

VIEW Nov 16, 2021

Hoboken, N.J., November 16, 2021 – NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader in the 2021 SPARK Matrix™ for Contact Center as a Service (CCaaS) report. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 23 vendors, gave NICE CXone the highest ratings in the technology excellence and customer impact performance parameters. The report also acknowledged CXone as the first platform to unify best-in-class omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence on an open cloud foundation. For a complimentary copy of the report, click here.

NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report

VIEW Nov 1, 2021

Hoboken, N.J., November 1, 2021 – NICE (Nasdaq: NICE) today announced that CXone has received perfect 5.0 scores in 15 customer satisfaction categories across DMG Consulting’s 2021-2022 Cloud-Based Contact Center Infrastructure Product and Market Report. CXone was recognized for innovation and the current product, among others, in the report which evaluates the business, market and technological trends that are shaping the cloud-based contact center infrastructure segment. For a complimentary copy of the report, click here.

NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Center with Customer Experience Interactions (CXi)

VIEW Oct 7, 2021

Hoboken, N.J., October 7, 2021 – NICE (Nasdaq: NICE) today announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework of integrated NICE CXone cloud solutions. CXi empowers organizations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data driven self-service and prepares agents to successfully resolve any customer needs event.

NICE Joins Microsoft Business Applications ISV Connect Program

VIEW Aug 25, 2021

HOBOKEN, N.J. — August 25, 2021NICE (Nasdaq: NICE) today announced that it has joined the Microsoft Business Applications ISV Connect Program. The new status enables NICE to further innovate in the cloud, allows greater access and exposure to respective sellers, and drives end-to-end managed support across the full Microsoft Dynamics platform.

NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions

VIEW Aug 19, 2021

Hoboken, N.J., August 19, 2021 – NICE (Nasdaq: NICE) today announced that it has been selected as the winner in the “Remote Management of Customer Interactions” category of the 2021 UK National Innovation Awards®. The company was recognized for its breakthrough innovations with NICE CXone, the world’s leading cloud customer experience platform, helping contact centers ensure business continuity and agility in a remote workforce environment. The 2021 UK National Innovation Awards®, presented by the Directors Club United Kingdom, focused on work-from-home business solutions from around the world that impacted customer experience, employee engagement and operational performance.

NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences

VIEW Aug 18, 2021

Hoboken, N.J., August 18, 2021 – NICE (Nasdaq: NICE) today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO turns self-service interactions into engaging experiences. Additionally, Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimize future self-service experiences. With Enlighten XO, organizations can now take a data-driven, self-learning, empirical approach to increase self-service effectiveness and drive exceptional experiences.

NICE Expands Digital CX Leadership with Digital Customer Guidance

VIEW Aug 11, 2021

Hoboken, N.J, August 11, 2021 – NICE (NASDAQ: NICE), today announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools that anticipate customer needs and guide them through their online digital journey with relevant snippets of information. With the addition of GoMoxie, NICE is expanding its revolution of digital CX, taking experiences beyond the contact center and into smart conversational self-service, allowing organizations to meet customers on their preferred digital channels, understand their digital needs events, deliver the most relevant branded search content, proactively reach out with conversational AI, and lead them through a seamless and effortless omnichannel service journey.

NICE CXone Named a Leader in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service for 7th Consecutive Year

VIEW Aug 10, 2021

HOBOKEN, N.J., August 10, 2021 – NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE CXone as a Leader in the just-released 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. CXone placed the highest overall for its Completeness of Vision in the Leaders quadrant. This is the seventh consecutive year that NICE CXone has been named a Leader in the CCaaS Magic Quadrant and makes NICE the only CX vendor to be named a Leader by Gartner in both the 2021 Magic Quadrant reports for CCaaS and Workforce Engagement Management.