Press Releases

Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty

VIEW Jun 2, 2020

SALT LAKE CITY, June 2, 2020NICE inContact (Nasdaq: NICE) today announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and Engagement in Today’s Contact Centers study, commissioned by NICE inContact and ICMI, polled over 150 agents across 20 different industries to better understand where they view their greatest impact on customer experience, serving as effective brand ambassadors, and inspiring brand loyalty and lifetime value.

CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization

VIEW May 26, 2020
SALT LAKE CITY, May 26, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate  Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. Together, CXone and Microsoft Teams allow contact center agents to smoothly collaborate with other experts for quicker case resolution. Our integration with Microsoft Dynamics 365 Customer Service provides voice connectivity and embedded agent controls, complementing the app’s consolidated agent desktop that boosts productivity and empowers personalized experiences. NICE inContact CXone delivers a comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market aimed at transforming experiences for customers and agents alike.

NICE inContact and Zendesk Working Together to Support Remote Contact Center Teams

VIEW May 21, 2020
SALT LAKE CITY, May 21, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), and the leader in cloud contact center, today announced it is partnering with Zendesk, Inc. (NYSE: ZEN), a service-first customer relationship management (CRM) company, to support contact centers responding to changing customer demands. Companies can now use NICE inContact CXone@home with the Zendesk Support Suite and the complimentary Zendesk Remote Support Bundle to help remote contact center and help desk teams keep up with increased interactions due to COVID-19.

UK Healthcare Contact Center Accelerates Move to the Cloud with NICE inContact CXone

VIEW May 19, 2020
SALT LAKE CITY, May 19, 2020 – NICE inContact, a NICE business (Nasdaq: NICE),today announced that a UK healthcare provider has moved nearly 2,000 contact center agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience platform, in response to increased call volume due to the COVID-19 pandemic. Facilitated in collaboration with partner Unify Communications, the rapid deployment delivers immediate relief to overloaded, outdated on-premise systems with the reliability and scalability of the cloud.

NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform

VIEW Apr 2, 2020
SALT LAKE CITY, April 2, 2020 - NICE inContact, a NICE business (Nasdaq: NICE), andthe leader in cloud contact center, today announced that it has entered into a partnership with Zoom Video Communications, Inc. (Nasdaq: ZM), a leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands.

NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapidly and at No Cost

VIEW Apr 1, 2020
SALT LAKE CITY, April 1, 2020 – NICE inContact, a NICE business (Nasdaq: NICE) and the leader in cloud contact center,in partnership with RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, today announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform, which can be fully operational in 48 hours and is free for 45 days for new customers. CXone@home features ACD/IVR, audio recording, storage, and integrated softphone capabilities. 

Unprecedented Number of New State and Federal Agencies Chose NICE CXone in the Last Two Weeks, as They Scale to Meet Accelerating Demand from Citizens

VIEW Apr 1, 2020
SALT LAKE CITY, April 1, 2020 – NICE inContact (Nasdaq: NICE) the leader in cloud contact center solutions,today announced rapid expansion across more than 300 government and non-profit sectors to support increased demand. The NICE inContact CXone cloud customer experience platform enables organizations of all sizes to quickly transition contact center agents to work from home, dynamically move calls across locations and handle significantly increased volumes of calls or digital interactions as demand spikes in heavily affected areas.

NICE Launches CXone@home to Enable Immediate Contact Center Transition to Work-From-Home in Response to COVID-19

VIEW Mar 16, 2020
HOBOKEN, N.J., March 16, 2020 – NICE (Nasdaq: NICE) today announced CXone@home, a limited time offering to support organizations in their challenging time, as they respond to COVID-19. CXone@home cloud native offering is designed to enable contact centers to transition their workforce to work-from-home in 48 hours or less. CXone@home is also available to organizations with on-premises infrastructure that still do not use CXone and enables expediting their response to COVID-19. 

NICE inContact Provides Customers New Enhanced Customer Service and Business Continuity Capabilities During COVID-19 Outbreak

VIEW Mar 10, 2020
SALT LAKE CITY, March 10, 2020 – NICE inContact (Nasdaq: NICE) today announced expanded support for contact centers to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a free work-from-home module for users of the NICE inContact CXone cloud customer experience platform, to maintain service continuity while employees need to work from home. 

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com


What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group


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