SALT LAKE CITY – October 21, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced Gartner, Inc., the world’s leading information technology research and advisory company, recognizes inContact as a Leader in its October 15, 2015 Magic Quadrant for Contact Center as a Service (CCaaS), North America report.
Gartner’s authoritative Magic Quadrant evaluates the leading CCaaS providers within the contact center solutions industry. The Gartner CCaaS Magic Quadrant
provides the following definition for its Leaders. “Given that the CCaaS market in North America is still maturing, Leaders can be best described as suppliers with strong multichannel product and service capability, and that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems.”
“Identified by Gartner as a leader in the Contact Center as a Service marketplace is an honor we are very proud of and we feel it affirms the significant effort put forth by inContact employees to create a superior contact center solution,” said Paul Jarman, CEO of inContact. “Customer experience is the new battleground and a key differentiator for companies fighting for consumers with nearly infinite available choices. Through our innovative solutions, aggressive roadmap and agile cloud platform, inContact will continue to deliver on our promise to provide the competitive advantages needed to win in the era of the customer.”
According to Gartner, “The contact center as a service market in North America is growing rapidly, and can provide a viable alternative to traditional premises-based solutions across a variety of deployment sizes and levels of complexity.”
inContact is the cloud contact center software leader, making it easier and affordable for organizations around the globe to create stand-out customer experiences while at the same time meeting their key business metrics. inContact continuously innovates in the cloud and is the only provider to offer a complete cloud customer interaction platform that is purpose built for enterprise and government organizations who operate in multiple divisions, locations and global regions. Named as Market Leader in the 2015 Ovum Decision Matrix and winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com
About the Magic Quadrant
The Magic Quadrant for Contact Center as a Service evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor's strengths and weaknesses.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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