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inContact Gains Momentum in Healthcare Industry Call Center Software

SALT LAKE CITY (November 23, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the expansion of its footprint in the  healthcare market segment with three new customer wins.

Healthcare call centers often literally have the lives and health of their customers on the line. That means they must effectively route calls to the person best trained to take the call and rapidly meet the changing needs of their customers. Like all call centers though, healthcare organizations must do this while maintaining profitability. Finding that balance can be extremely difficult, but inContact’s cloud based offerings help healthcare providers meet these service challenges.

“We are seeing growing interest for our cloud-based call center solutions among companies in the healthcare sector, as they juggle rising costs, increased regulatory compliance demands and consumers with more options than ever before,” said Paul Jarman, inContact CEO. “They come to us for different reasons and with different needs, but choose inContact for our ability to help them reduce operational costs, improve efficiency, improve the quality of every patient interaction, and operate seamlessly across their existing phone system infrastructure."

The first new customer needed a flexible call center solution that could meet the needs of its small but growing organization. Unlike premise-based offerings that force customers into buying unneeded equipment and capacity upfront, inContact’s pay-as-you-go cloud-based model allowed this customer immediate access to industry leading customer service technology with  the ability to easily and seamlessly scale as the company expanded its efforts.

The remaining two new customers selected inContact to replace a leading premise-based solution and a competitor’s on-demand product, each after an extensive RFP process. These leading healthcare providers chose inContact to power their call centers due to the rich features of the cloud-based portfolio, its intelligent integration with Salesforce CRM and the reliability and flexibility that their businesses demand.

Concluded Jarman, “inContact is uniquely positioned to deliver both the industry-leading service and business value to meet the demanding needs of the large and growing healthcare services market.”

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

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