• Software segment revenues of $32.5 million in Q1, up 62% year-over-year
  • Consolidated revenue of $51.3 million, up 39% year-over-year
  • Q1 SaaS bookings at record levels, up 27% year-over-year

SALT LAKE CITY – May 7, 2015 – inContact, Inc., the leading provider of cloud contact center software and contact center optimization tools, today reports record financial results for the first quarter ended March 31, 2015.

Said Paul Jarman, inContact CEO, “inContact is off to a strong start in the first quarter of 2015 with solid bookings plus strong software growth. We continue to win the majority of competitive opportunities, and we have added new customers in retail, finance, healthcare and business process outsourcing. In Q1, we closed 115 total contracts including 66 new logo customers and 49 expansion deals with existing customers.”

“We are driving disruption in this space for both legacy premise players, as well as other less mature cloud competitors, as both new customers and partners continue to choose inContact’s award-winning cloud solution,” continued Jarman. “As evidence of our continued leadership, last week we signed an OEM agreement with RingCentral, the leader in cloud unified communications. With their recent momentum in the cloud space, and their industry leading enterprise communication platform, we believe that RingCentral is uniquely positioned to help inContact drive strong growth.”


Software segment revenue totaled $32.5 million for the quarter ended March 31, 2015, an increase of 62% from $20.0 million in Q1 2014. Combined Software and Software-related Network connectivity revenue for the quarter ended March 31, 2015 was $49.2 million, an increase of 43% from $34.4 million for the quarter ended March 31, 2014. Approximately 89% of Network connectivity segment revenues were derived from contracts with customers utilizing our contact center software.

Consolidated revenue for the quarter ended March 31, 2015 was $51.3 million versus $37.1 million for the same period in 2014, an increase of 39%.

Gross Margin

Software segment gross margin for the quarter ended March 31, 2015 was 58% versus 59% for the same period in 2014. Excluding non-cash charges, non-GAAP Software segment gross margin was 72% for the first quarter of 2015, versus 72% in the first quarter of 2014. First quarter 2015 Network connectivity segment gross margin was 37% versus 36% for the same period in 2014.

Consolidated gross margin percentage was 50% in the first quarter of 2015 compared to 49% for the same period in 2014. Excluding non-cash charges, consolidated gross margin was 60% for the first quarter of 2015 compared to 56% for the same period in 2014.

Adjusted EBITDA

Adjusted EBITDA for the first quarter of 2015 was $2.6 million versus $2.7 million during the same period in 2014. Adjusted EBITDA is a non-GAAP measure management believes provides important insight into our operating results (see reconciliation of non-GAAP measures below). 

Net Loss

Net loss for the quarter ended March 31, 2015 was $6.0 million, or ($0.10) per share (basic and diluted), as compared to a net loss of $1.7 million or ($0.03) per share (basic and diluted) for the same period in 2014. The increase in net loss was principally attributable to increased depreciation, amortization and stock based compensation charges of $3.7 million, largely related to the Uptivity acquisition.

Increased Revenue Guidance for 2015

In 2015, we anticipate consolidated revenues to be between $209 million and $213 million for the full year. We expect total software revenues to be between $132 million and $136 million for the full year. This would represent 31% to 35% growth for software revenues.

Jarman concluded, “We are winning in the market with both new customers and partners choosing inContact over competitive offerings. Our rapidly expanding and diversifying distribution channel and leading edge solutions in the cloud continue to differentiate us, especially as we move up market. We’re confident that we will extend our market lead with continued strong performance in the coming quarters.”


We will host a conference call to discuss our first quarter 2015 financial results later today at 4:30 p.m. Eastern time (1:30 p.m. Pacific).
Dial-In Number: 1-866-952-1907
International: + 1-785-424-1826
Conference ID#: INCONTACT
An audio file of the call will be available after May 7, 2015 on the inContact Investor Relations website at http://investor.incontact.com, in the Webcasts and Presentations section. A replay of the call will be available via telephone after 7:30 p.m. Eastern time today and until May 14, 2015
Toll-free replay number: 1-877-870-5176
International replay number: + 1-858-384-5517
Replay Pin Number: 1233204


Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on inContact’s current expectations, estimates and projections about inContact’s industry, management’s beliefs, and certain assumptions made by management, all of which are subject to change. Forward-looking statements can often be identified by words such as “anticipates,” “expects,” “intends,” “plans,” “predicts,” “believes,” “seeks,” “estimates,” “may,” “will,” “should,” “would,” “could,” “potential,” “continue,” “ongoing,” similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management’s future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.

The risks and uncertainties referred to above include, but are not limited to, risks associated with inContact’s business model; our ability to develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; its ability to expand operations; fluctuations in its earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations; breaches of our security measures; its ability to protect our intellectual property from infringement, and to avoid infringing on the intellectual property rights of third parties; and its ability to expand, retain and motivate our employees and manage its growth. Further information on potential factors that could affect our financial results is included in inContact’s annual report on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. inContact undertakes no obligation to revise or update publicly any forward-looking statement for any reason.






We operate under two business segments: Software and Network connectivity (formerly “Telecom”). The Software segment includes all monthly recurring revenue related to the delivery of our software applications, plus the associated professional services and setup fees and revenue related to quarterly minimum purchase commitments through July 2014, from a related party reseller. The Network connectivity segment includes all voice and data long distance services provided to customers.

For segment reporting, we classify operating expenses as either “direct” or “indirect.” Direct expense refers to costs attributable solely to either selling and marketing efforts or research and development efforts. Indirect expense refers to costs that management considers to be overhead in running the business. Management evaluates expenditures for both selling and marketing and research and development efforts at the segment level without the allocation of overhead expenses, such as rent, utilities and depreciation on property and equipment.

Operating segment revenues and profitability for the three months ended March 31, 2015 and 2014 were as follows (in thousands):



“Adjusted EBITDA” is Earnings Before deductions for Interest, Taxes, Depreciation and Amortization and Stock-Based Compensation. “Gross Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation” is Gross Margin before deductions for Depreciation and Amortization and Stock-Based Compensation. Neither are measures of financial performance under generally accepted accounting principles (GAAP). Adjusted EBITDA and Gross Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation are provided for the use of the reader in understanding our operating results and are not prepared in accordance with, nor does it serve as an alternative to GAAP measures and may be materially different from similar measures used by other companies. While not a substitute for information prepared in accordance with GAAP, management believes that this information is helpful for investors to more easily understand our operating financial performance. Management also believes these measures may better enable an investor to form views of our potential financial performance in the future. These measures have limitations as analytical tools, and investors should not consider these measures in isolation or as a substitute for analysis of our results prepared in accordance with GAAP.



About inContact

inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.

inContact® is the registered trademark of inContact, Inc.

CONTACT: Investor Contact: Edward Keaney, Market Street Partners, 1-415-445-3238, ekeaney@marketstreetpartners.com, or General Contact: Mariann McDonagh, inContact, Chief Marketing Officer, 1-801-320-3347, mariann.mcdonagh@inContact.com