High-Rise

Press Releases

IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace

VIEW Dec 11, 2017

Salt Lake City – December 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform.

NICE inContact DEVone Program: SmartAction to Provide AI-Powered Intelligent Self-Service to Contact Centers on CXexchange Marketplace

VIEW Dec 4, 2017

Salt Lake City – December 4, 2017 – NICE inContact (Nasdaq:NICE) today announced that SmartAction, a customer service automation company, has joined the DEVone developer program and provides artificial intelligence-powered self-service solutions on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform.

Contact Center Performance Improvement Service DEVone Program Joined by EPIC

VIEW Nov 30, 2017

Salt Lake City – November 30, 2017 – NICE inContact (Nasdaq:NICE) today announced that EPIC Connections, a global professional services company, has joined the DEVone developer program and provides technology utilization and performance improvement services to contact centers on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform.

IVR Technology Company Plum Voice Joins NICE inContact DEVone Program to Provide Advanced Service to Contact Centers via CXexchange Marketplace

VIEW Nov 16, 2017

Salt Lake City – November 16, 2017 – NICE inContact (Nasdaq:NICE) today announced that Plum Voice has joined the DEVone developer program and provides cloud integrated voice response (IVR)-extended capabilities on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform.

NICE inContact CXone Agent Now Available on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

VIEW Nov 8, 2017

SALT LAKE CITY and SAN FRANCISCO – November 8, 2017 – NICE inContact (NASDAQ: NICE) today announced the availability of NICE inContact CXone™ Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. With comprehensive contact center controls, contact and customer information displayed on a single, unified screen, agents are empowered to quickly personalize customer interactions, regardless of channel from inbound or outbound voice calls and voicemail, to email, chat, work items and social media interactions.

Dizzion Joins NICE inContact DEVone Program to Provide Virtual Desktop Application on CXexchange Marketplace

VIEW Nov 3, 2017

Salt Lake City – November 3, 2017 – NICE inContact (Nasdaq:NICE) today announced that Dizzion, a Desktop-as-a-Service (DaaS) and end user computing solutions provider, is part of the DEVone development program and provides virtual desktops on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform. 

For Third Consecutive Year, NICE inContact Again Recognized as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America

VIEW Oct 23, 2017

SALT LAKE CITY – Oct., 23, 2017 – NICE inContact, (NASDAQ: NICE) provider of the world’s #1 cloud customer experience platform, CXone today announced Gartner, the world’s leading information technology research and advisory company, recognizes NICE inContact as a Leader in its 2017 Magic Quadrant for Contact Center as a Service, North America report. NICE inContact has been named a Leader every year since this Magic Quadrant’s inception in 2015.

NICE inContact Recognizes DEVone Partner Companies Who are Reinventing CXone User Experiences

VIEW Oct 19, 2017

Salt Lake City, Oct. 19, 2017 – NICE inContact (Nasdaq:NICE) today announced its 2017 DEVone Partner Award winners, who were recognized at the NICE inContact DEVone Partner Showcase, attended by more than 300 partners and NICE inContact employees. The event included 32 partner exhibits and demonstrations of products built for NICE inContact CXone™, the world’s #1 cloud customer experience platform.

NICE inContact brings together NICE and inContact with CXone, the world’s #1 cloud customer experience platform

VIEW Oct 9, 2017

Salt Lake City – October 9, 2017 – inContact (Nasdaq:NICE) today announced it has rebranded as NICE inContact, bringing together the industry-leading capabilities of inContact and NICE to better serve global enterprise and midmarket customers with its CXone unified cloud customer experience platform. NICE inContact continues its mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem.

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group

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