Press Releases

NICE Announces a New Era of Complete Digital Experiences Expediting Enterprises Transition to Smart Digital Conversations

VIEW May 16, 2019

NICE (NASDAQ: NICE) today announced the next generation of customer service: Smart Digital Conversations. Enterprises of all sizes now can dynamically connect with every consumer based on his or her preferences. This is enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. Embedding Brand Embassy in CXone, NICE’s leading cloud CX platform, combines CXone’s strong analytics and AI capabilities with Brand Embassy’s groundbreaking and proven digital-first approach.

Contact Center Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences

VIEW May 1, 2019

NICE inContact, a NICE (Nasdaq: NICE) business, today announced the findings of its second annual, comprehensive global research study that gauges the changing attitudes of business contact center leaders and consumers in key areas of customer experience. The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark, business wave, compares global findings to the 2018 consumer wave of the study, and includes year-over-year findings for the US.

NICE inContact Wins Contact Center Infrastructure and Interactive Voice Response CRM Service Leaders Awards

VIEW Apr 25, 2019

Salt Lake City, April 25, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that the company has won for the second year in a row the Contact Center Infrastructure award, as well as the Interactive Voice Response award from CRM magazine. NICE inContact customer MoneyGram has been named one of only three winners of CRM’s Service Elite awards, a category within the CRM Service Leaders Awards, for their deployment of NICE inContact CXone to streamline customer service processes for a global audience.

NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities

VIEW Apr 16, 2019

Salt Lake City, April 16, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced the Spring 2019 release of NICE inContact CXone, which adds multiple AI-powered updates across the contact center for smarter customer and agent engagement, plus enhanced depth and breadth of CRM integrations. CXone new AI capabilities span the entire customer and agent experience from: new AI self-service bot options, to new AI-infused forecasting and scheduling options to AI-powered interaction analytics that detect root cause issues of customer frustration. CXone now provides additional depth and breadth of CRM integrations for delivering a more personalized customer experience, including deeper Salesforce integration and new and enhanced pre-built integrations to other leading CRM applications.

NICE inContact Announces New CXone Packages Integrated with Salesforce

VIEW Mar 20, 2019

Salt Lake City, March 20, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact CXone Packages for Salesforce, designed specifically for Salesforce customers. The new CXone Packages, integrated with Salesforce Service Cloud, provide a suite of cloud native contact center applications that empower agents to consistently deliver exceptional customer experiences and companies to achieve business goals.

NICE inContact CXone Wins Customer Experience Innovation Award

VIEW Mar 7, 2019

Salt Lake City, March 7, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named by TMC as a 2018 Customer Experience Innovation Award winner. The Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine, recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.

NICE inContact Partners with Shift to Provide Career Opportunities to Transitioning U.S. Service Members

VIEW Mar 1, 2019

Salt Lake City, March 1, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that it has partnered with the Shift Military Fellowship program to place active military personnel within the organization for a three-month immersive work experience. Program timelines for Shift Military Fellows are aligned with the last three months of their service to facilitate a proactive transition back into civilian life, helping prepare service members for new careers. 

NEC Australia Signs Partnership with NICE inContact

VIEW Feb 19, 2019

Sydney, February 19, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that it has partnered with NEC Australia to deliver NICE inContact CXone, the company’s cloud customer experience platform, throughout Australia. The partnership is set to bring an enhanced level of customer service to the Australian market.

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

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KBM Group

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