NICE inContact and Atos Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Center AgentsVIEW
Paris and Salt Lake City, August 5, 2019 – Atos SE (CAC40) and NICE inContact, a NICE (Nasdaq: NICE) business, today announced a partnership in which Atos, a global leader in digital transformation with over 110,000 employees in 73 countries, will make NICE inContact CXone a preferred solution for Contact Center as a Service and bring CXone to the company’s installed base of hundreds of thousands of contact center agents across the globe as well as new customers.
Salt Lake City, July 18, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has enabled corporate travel services provider Gant Travel to improve contact center CRM integration and optimize Interactive Voice Response (IVR) capabilities, resulting in lower average handle time (AHT) and reduced costs. Working alongside NICE inContact’s team of experts and partners, the Bloomington, Indiana-based organization eliminated silos at its contact center and now gives agents the unified, omnichannel capabilities they need to rapidly respond to customer needs in real-time.
Salt Lake City, July 2, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers. With CXsuccess customer services, NICE inContact delivers a suite of onboarding, implementation, education and technical consulting services for customers deployed on the CXone cloud platform.
Salt Lake City, June 13, 2019 — NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, won gold in Contact Center World’s Top Ranking Performers Global Awards. CXone placed first in the Best Technology Innovation Award Vendor — Live Agent Support Solution category, which recognizes companies that demonstrate a technology solution that supports and enhances contact center agents’ performance by providing assistance before, during and/or after customer contact.
NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named the winner of a Silver Stevie® Award in the Cloud Platform category of the 17th Annual American Business Awards®. This is the second year in a row that NICE inContact CXone has won an American Business Awards Stevie.
NICE Announces a New Era of Complete Digital Experiences Expediting Enterprises Transition to Smart Digital ConversationsVIEW
NICE (NASDAQ: NICE) today announced the next generation of customer service: Smart Digital Conversations. Enterprises of all sizes now can dynamically connect with every consumer based on his or her preferences. This is enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. Embedding Brand Embassy in CXone, NICE’s leading cloud CX platform, combines CXone’s strong analytics and AI capabilities with Brand Embassy’s groundbreaking and proven digital-first approach.
Contact Center Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer ExperiencesVIEW
NICE inContact, a NICE (Nasdaq: NICE) business, today announced the findings of its second annual, comprehensive global research study that gauges the changing attitudes of business contact center leaders and consumers in key areas of customer experience. The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark, business wave, compares global findings to the 2018 consumer wave of the study, and includes year-over-year findings for the US.
What Our Customers Say
“Our business has grown dramatically since we switched to NICE inContact.”
Jill Blankenship, President,
Frontline Call Center
"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."
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