Chris Irwin-Dudek
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Press Releases
NICE Accelerates Self-Service Success with its CXone Spring 2022 Release
VIEWFurther expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment and expand support for bring-your-own chatbots to boost CSAT
NICE Actimize Receives 2022 “Best Technology Management Team North America” Award
VIEWNICE Recognized as a Top Provider for Conversational AI Applications and Chatbots by Metrigy
VIEWMetrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among customers and delivers proven business success.
NICE Actimize Wins Six 2022 Global Banking and Finance Awards
VIEWThe awards highlight NICE Actimize’s leadership across all major geographical regions, including North America, Asia Pacific, and Europe
NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
VIEWCapturing and analyzing 100% of customer calls, Siam Commercial Bank sees 27% increase in customer satisfaction scores and dramatic improvements in AHT and agent compliance
NICE Reports 19% Growth in Total Revenue for the Fourth Quarter and 17% Growth for the Full Year 2021
VIEW2021 Full-Year Cloud Revenue Exceeds $1 Billion, Increasing 31% Compared to Full-Year 2020
NICE Named MetriStar Top Provider for Smart Self-Service
VIEWMetrigy report recognizes NICE’s self-service for delivering top customer sentiment scores and proven business success
NICE Partners with Etisalat Digital, Bringing CXone to the UAE
VIEWAlliance enables Etisalat Digital customers to drive digital transformation with a secure path to the cloud, rapidly innovate via the CXone platform and deliver frictionless, end-to-end digital and agent-assisted experiences
NICE Presents Inaugural Environmental, Social and Governance Report
VIEWFormalizing dedication to ESG projects following years of positive practices, NICE’s report highlights commitment to UN SDGs and the contribution of its products to improving public safety and fighting financial crime