Press Releases

inContact Cloud Solutions to Help Growing Facilities Expert Expand Customer Service Operations

VIEW Dec 9, 2015

SALT LAKE CITY – December 10, 2015 – inContact, Inc., the leading provider of cloud contact center software and contact center agent optimization tools, today announced a major facility expert and materials handler has chosen to adopt inContact’s unified cloud platform. This provider will implement inContact’s scalable cloud-based contact center solution, robust reporting platform, superior quality monitoring, and multichannel offering throughout several locations across the United States.

 

inContact Announces Major Release of Complete Cloud Contact Center Solution

VIEW Oct 29, 2015

SALT LAKE CITY – September 30, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the Fall 2015 release of its award-winning cloud contact center platform. As part of the release, inContact is establishing the core technology components of a complete cloud customer interaction platform and redefining the comprehensive cloud solution for the contact center marketplace.

 

inContact Reports Third Quarter 2015 Financial Results

VIEW Oct 28, 2015
  • Record software segment revenues of $36.7 million in Q3, up 40% year-over-year
  • Consolidated revenue in Q3 of $56.1 million, up 27% year-over-year
  • Record 137 contracts in Q3, record software bookings up 36% year-over-year
  • Annualized Recurring Revenues up 51%
  • Raised 2015 guidance for revenues, EPS and EBITDA

NICE inContact positioned by Gartner as a Leader in Magic Quadrant for Contact Center as a Service

VIEW Oct 20, 2015

SALT LAKE CITY – October 21, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced Gartner, Inc., the world’s leading information technology research and advisory company, recognizes inContact as a Leader in its October 15, 2015 Magic Quadrant for Contact Center as a Service (CCaaS), North America report.