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eCommerce Retailer Migrates 1,000 Contact Center Agents to the inContact Customer Interaction CloudVIEW
inContact Increases Cloud Capacity with Sonus SBC 7000VIEW
SALT LAKE CITY, Utah and WESTFORD, Mass. – inContact, Inc., the leading provider of cloud contact center software and agent optimization tools, and Sonus Networks, Inc. (NASDAQ: SONS), a global leader in secure and intelligent cloud communications, today announced that inContact has selected the Sonus SBC 7000 Session Border Controller (SBC) to handle the growing amount of voice traffic across its global cloud network.
Contact Center Integration for Social Customer Care Completed by inContact and HelpSocialVIEW
SALT LAKE CITY – August 11, 2016 – inContact, the leading provider of cloud contact center software and workforce optimization tools, today announces its partnership with HelpSocial, Inc., the #1 integration platform for customer care and social media.
inContact Cloud for Contact Center Platform Chosen by State Government OfficeVIEW
SALT LAKE CITY – March 8, 2016 – inContact, Inc., the leading provider of cloud contact center software and contact center agent optimization tools, today announced a large state office will replace its legacy on-premises system with inContact’s cloud-based solution.
inContact Reports Second Quarter 2016 Financial ResultsVIEW
- Software revenues of $42.4 million in Q2
- Consolidated revenue in Q2 of $63.8 million
- Adjusted EBITDA in Q2 of $3.0 million
- Annualized Recurring Software Revenues of $164.4 million
- Closed 170 contracts in Q2
inContact Customer Interaction Cloud to Power 2400 Contact Center Agents from Global Business Process OutsourcerVIEW
inContact Customer Interaction Cloud to Support Rapid Customer Service Growth of Global Sales and Marketing Services CompanyVIEW
SALT LAKE CITY – July 21, 2016 – inContact, Inc., the leading provider of cloud contact center software and workforce optimization tools, today announced a leading sales and marketing services company is implementing inContact’s cloud contact center software as the cornerstone of its expanding customer service operations.