Press Releases

NICE inContact Launches its CXone Ecosystem Program for Product Partners and IT Developers

VIEW Aug 1, 2017

Hoboken, N.J., August 2, 2017 – NICE inContact (Nasdaq:NICE) today announced its new first-class ecosystem program for product partners and IT developers. This is the most extensive technology ecosystem currently available in the customer experience market, with more than 250 APIs, and will allow NICE inContact customers to benefit from the market’s widest range of cloud customer experience solutions.

Omnichannel Insights to be Highlighted in a Session at the ICMI Contact Center Expo and Conference, May 22-25

VIEW May 21, 2017

SALT LAKE CITY – May 22, 2017 – NICE inContact, a NICE (Nasdaq: NICE) company and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced research identifying the quickest and most preferred methods of issue resolution across 10 different customer service channels. The “inContact Customer Experience Transformation Benchmark Study” reveals that, with so many channels available to customers today, organizations are struggling to provide consistent, positive experiences – leaving issues unresolved and customers dissatisfied.

Contact Center Integrations: Fuze Announces Deeper Connectivity with inContact

VIEW May 7, 2017

CAMBRIDGE, Mass., May 8, 2017 - Fuze, the leading provider of cloud-based communications solutions for the modern global enterprise, today announced a series of new product integrations with inContact Customer Interaction Cloud, which improve the user experience for global contact centers. The integrations are available for both new and current customers, and are designed to reduce complexity, enhance caller experience, and provide the highest quality of connectivity for agents.

inContact Unveils Newest Release of inContact Agent

VIEW Apr 19, 2017

SALT LAKE CITY – April 20, 2017 – inContact, Inc., a NICE company (Nasdaq:NICE), a leading provider of cloud contact center software, unifying omnichannel routing, workforce optimization and analytics, today announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.