Press Releases

NICE Takes Gold and Silver at the 2019 Stevie Awards for NEVA and CXone

VIEW Feb 27, 2018

Hoboken, N.J., February 28, 2018 – NICE (Nasdaq: NICE) today announced that NEVA or NICE Employee Virtual Attendant has been presented a Gold Stevie at the 13th annual Stevie® Awards for Sales & Customer Service. The first virtual attendant designed with the employee in mind, NEVA received the award for leading edge innovation in AI and virtual assistant technology in the 'contact center solution – new version' category. NICE inContact CXone – the world’s #1 cloud customer experience platform – was recognized for innovation in customer service and received the Silver Stevie award in the same category.

NICE inContact CXone Delivers Big Payoff of $25.9 Million For Representative 1,100 Seat Organization

VIEW Feb 27, 2018

Salt Lake City, February 28, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that the Total Economic Impact™ of NICE inContact CXone, a study conducted by independent research firm Forrester Consulting and commissioned by NICE inContact, reveals CXone delivers a three-year total benefit of $25.9 million and a net present value (NPV) of $19.8 million for a composite contact center operation of 1,100 seats; the composite represents aggregated feedback from multiple CXone customers. The study also cites a rapid payback period of just over three months.

CXone Cloud Customer Experience Platform to be Offered in Australia by Optus Business

VIEW Feb 19, 2018

Salt Lake City, February 20, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact CXone™ cloud customer experience platform throughout Australia. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations combining best- in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence — all on an Open Cloud Foundation. The cloud omnichannel solution will provide Optus Business customers an easily deployed solution, with no on-premise infrastructure or upfront costs. In addition, NICE inContact CXone can be used to address immediate operational needs with a flexible usage model providing businesses with flexibility and scalability.

NICE Announces Strong Cloud Momentum Winning Over 550 New Cloud Customers in 2017

VIEW Feb 11, 2018

Hoboken, N.J., Date February 12, 2018 – NICE (Nasdaq: NICE) today announced that it added more than 550 new cloud customers in 2017, enabling these businesses to transform customer and agent experiences using advanced cloud and analytics solutions. New customers from across all industries, including large enterprise contact centers from Fortune 100 companies, migrated to NICE Cloud Solutions, in order to reap the benefits of the industry’s leading customer experience offerings in the cloud. 

NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange

VIEW Feb 4, 2018

Salt Lake City, February 5, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, the world's #1 cloud customer experience platform. Passage AI has created a patent-pending natural language understanding and processing (NLU/NLP) platform that can be used to create a conversational interface for your business.

Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience

VIEW Jan 28, 2018

Salt Lake City, January 29, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Lightico provides digital contracting and identity verification for companies using CXone by allowing phone agents to seamlessly add in-call tools like real-time finger-eSigning, media sharing, instant identification collection, smart document creation/completion & instant, and PCI-compliant payment collection.

NICE inContact Transforms Omnichannel Digital Customer Care with the Addition of Brand Embassy Application on CXexchange

VIEW Jan 1, 2018

Salt Lake City – January 2, 2018 – NICE inContact (Nasdaq:NICE) today announced that Brand Embassy Ltd. is part of CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Brand Embassy’s omnichannel Digital Customer Care integrates with NICE inContact CXone™, the world’s #1 cloud customer experience platform, enhancing artificial intelligence, omnichannel capabilities and chat for CXone users.