Turn insights into results with the industry's leading contact center analytics software
CXone Analytics turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements and understand the omnichannel experience customers receive. Create a data-driven culture that fosters better decision making at all levels to achieve employee productivity, customer satisfaction, and other strategic business goals with our cloud contact center analytics solution.
Drive decisions with data
Make data useful for everyone to create a data-driven culture-improving the speed and outcome of decisions
Ensure that everyone has the relevant information they need to make informed decisions
Understand and target the actual drivers of business outcomes to create improvement
Pinpoint the improvement opportunities that happen most often or have the largest impact
Create a culture of continuous improvement and accountability
Gain insights from every interaction
Get information from your unstructured customer interactions that you can use to improve
Analyze every customer interaction to get a complete view on where improvement is needed and what needs to be done
Improve agent performance by identifying improvement opportunities personalized to individual agent needs
Delight your customers by understanding what makes them happy & frustrates them
Identify process adherence and compliance issues to mitigate risk
Deliver actionable intelligence for everyone
Turn raw data into information that is relevant and easy to understand for all job levels, while maintaining appropriate security controls
Access data directly for use by business intelligence tools
Customize dashboards and reports to exactly fit your business needs
Provide data to everyone that is relevant to their roles and clear to interpret
Secure Securely share the information everyone needs without
Our patented technology call center analytics technology
Delivers actionable intelligence for everyone
Improves both customer and agent experiences
Mitigates security risks
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NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
