Gain insights from every interaction.
Give your agents and staff the right information to understand drivers, pinpoint opportunities, and make decisions accordingly.
Make data backed decisions.
Create a data-driven culture that fosters better decision making at all levels to improve employee productivity, customer satisfaction, and other strategic business goals with our cloud contact center analytics solution.
Contact center analytics
Turn insights into results with data that’s relevant, easy to consume, and actionable—all thanks to the consolidated reporting and analytics from NICE inContact CXone Customer Analytics.
Interaction Analytics
Analyze every interaction to understand operational trends and agent performance. Then, uncover what drives business outcomes to continually improve performance.
Reporting
Get deep operational insights with CXone reporting and dashboards. Over 90 pre-built reports and 200+ KPIs cover what you need to run your business.
Customer Surveys
Unlock detailed customer insights to identify opportunities to improve. Get better results, faster with best practices solutions built in.
“Our customers are delighted with the outstanding job NICE inContact did helping us route calls more effectively.”
Selina Cheng
Contact Center Director
Big ABC Industries
Turn guesswork into precise work.
When your call center software makes data useful for everyone, you can identify issues faster, turn insights into better experiences, and transform your business.
What contact center leaders are saying about NICE inContact.
Datasheets
Turn raw data into lasting impact
Gain actionable insights from every customer interaction with NICE inContact CXone Interaction Analytics.
Demo Videos
Call center feedback management
See how NICE inContact CXone Feedback Management delivers immediate comprehensive voice of the customer insights.
Webinars
Advanced call center analytics through simple reporting
Buried in data? Use custom reports to address your unique needs so you can more effectively analyze data, make decisions, and share information.