CXone Analytics
Turn insights into results
CXone Analytics turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements and understand the omnichannel experience customers receive. Create a data-driven culture that fosters better decision making at all levels to achieve employee productivity, customer satisfaction, and other strategic business goals.
Drive decisions with data
Make data useful for everyone to create a data-driven culture--improving the speed and outcome of decisions.
| Ensure
Ensure that everyone |
Understand
Understand and |
|
|
|
| Pinpoint
Pinpoint the improvement |
Create
Create a culture |
Gain insights from every interaction
Get information from your unstructured customer interactions that you can use to improve.
| Analyze
Analyze every |
Improve
Improve agent |
|
|
|
| Delight
Delight your |
Comply
Identify process |
Deliver actionable intelligence for everyone
Turn raw data into information that is relevant and easy to understand for all job levels, while maintaining appropriate security controls.
| Access
Access data |
Customize
Customize |
|
|
|
| Provide
Provide data to |
Secure
Securely share the |
Our patented technology
Delivers actionable intelligence for everyone
Improves both customer and agent experiences
Mitigates security risks
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WatchWithout real-time information you can't react quickly enough. NICE inContact's real-time dashboards help us to keep our finger on the pulse of what's going on.
Ray Valentine
KM2
Ready to transform the way you achieve
your customer experience goals?
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.