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Turn insights into results with the industry's leading call center analytics software
CXone Analytics turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements and understand the omnichannel experience customers receive. Create a data-driven culture that fosters better decision making at all levels to achieve employee productivity, customer satisfaction, and other strategic business goals with our cloud contact center analytics solution.
Drive decisions with data
Make data useful for everyone to create a data-driven culture--improving the speed and outcome of decisions.
Ensure that everyone
Pinpoint the improvement
Create a culture
Gain insights from every interaction
Get information from your unstructured customer interactions that you can use to improve.
Deliver actionable intelligence for everyone
Turn raw data into information that is relevant and easy to understand for all job levels, while maintaining appropriate security controls.
Provide data to
Securely share the
Our patented technology call center analytics technology
Delivers actionable intelligence for everyone
Improves both customer and agent experiences
Mitigates security risks
Without real-time information you can't react quickly enough. NICE inContact's real-time call center analytics dashboards help us to keep our finger on the pulse of what's going on.