CXone Reporting and Dashboards.
Make smarter, more informed decisions with intuitive dashboards that deliver both real-time and historical insights on key business metrics and trends. The result: transformative, out-of-the-box reports that give you access to everything you need to track call center reporting metrics such as agent status, service level and skill performance. And that’s just the start.
With CXone, you can easily and securely share actionable information throughout your business including external business intelligence systems. So now you’ll always know what to do and when to do it. Choose from over 90 pre-built reports or create your own to maximize the value of your call center metrics.