The AI behind a better experience.
Now there’s an AI-driven science behind connections, so you can make a lasting impression with every customer and drive your business goals.
Upgrade to smarter connections
Improve experiences with each interaction. Let AI models & holistic CX data predict the best match for better KPIs.
Super-charged interactions

Predict and deliver the best outcome for every customer.
Achieve immediate business results
Flex your focus on the metrics that matter– with measurable results on your top KPIs.
Smarter connections are good business.
Evolve beyond traditional call center routing. Connect people on a personal level to boost your KPIs.
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Elevate CX with AI-driven routing.

CXone Enlighten AI Routing connects customers with agents for the best interaction to optimize any outcome. When contact centers upgrade to Enlighten AI Routing, they immediately realize improvements in sales, CSAT, and more. Effortless implementation makes it fast and easy to start using the power of data, from all available sources, to improve business results.

It’s the only AI routing solution with pre-trained models built on the largest, most expansive set of holistic CX data in the industry.
Transform how you engage with customers.
Evolve beyond skills-based, first-available call routing. Use AI to connect people on a personal level. Achieve your business goals faster, with effortless implementation on CXone ACD.
“Predictive Behavioral Routing makes each call a minute shorter, and improves overall productivity by over 5%!”
Hyper-personalization, at scale.
Hyper-personalization, at scale

Enhance the interaction for every customer. Match each customer with an agent that really “gets them”.
Focus on the KPIs that matter

Align call routing with your most important business metrics. Use AI-powered routing to move the needle on performance improvements.
Smarter connections, powered by AI
Instantly connect callers to the agent in the pool who has the best predicted performance for the customer’s style.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

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Change the way your brand engages

Personalize conversations with AI-powered routing that creates a differentiating experience.

White Papers

AI-infused contact centers optimize customer experience

AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.

Demo Videos

Conversational bots

Learn how advances in AI are powering customer service to new levels with conversational IVR and chat bots.