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Overview Call Center Collections System

  • Quickly implement new collections programs
  • Automated messaging with live agent connect
  • Pay-as-you-go model
  • Keep costs in-line with collection opportunities

NICE inContact CXone, with blended inbound/outbound omnichannel contact handling, quickly routes contacts by pairing them with the most qualified agents and providing deep visibility into collections operations. The Commitment Manager also ensures call backs are made at the best time to maximize right party contacts.

“Our goal is to collect every penny we are entitled to, not a penny less, not a penny more. But we also have to deliver outstanding customer service in our collections department. NICE inContact solutions help us do that.”
Alan Clayton, WellStar Healthcare
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