Call Center Collections System

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Overview

NICE inContact CXone, with blended inbound/outbound omnichannel contact handling, quickly routes contacts by pairing them with the most qualified agents and providing deep visibility into collections operations. The Commitment Manager also ensures call backs are made at the best time to maximize right party contacts.
Quickly
Quickly implement new collections programs
Automated
Automated messaging with live agent connect
Pay
Pay-as-you-go model
Costs in-line
Keep costs in-line with collection opportunities

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your customer experience goals?

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