Computer Telephony Integration (CTI)Get Quote
Traditionally, computer telephony integration (CTI) has been very costly for contact centers to implement on premises-based systems. Today, the cloud enables seamless integration between inContact Cloud Contact Center and CRMs like Salesforce and Oracle.
Before even picking up the phone, agents are presented with caller information and authentication.
Computer telephony integration allows agents to find information quicker, which results in lower average handle times and higher first call resolution rates.
With CTI, inContact allows agents to get all of the information they need about the customer on one screen. No more toggling between screens trying to connect current and historical customer data.