How to Deliver Gold Standard Customer Service
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Consolidated agent desktop for fast, personalized service
NICE inContact CXone pre-built CRM Integrations consolidate your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction.
Deploy integrations for Salesforce, Oracle Service Cloud, Microsoft Dynamics, ServiceNow, Zendesk, SAP, NetSuite, SugarCRM and Bullhorn in hours and scale them as your contact center needs evolve.
And if you need to integrate with other off-the-shelf CRMs or your own custom-built system, you can engage one of our trusted DEVone Partners.
Personalize
every interaction with holistic customer view
Increase
agent efficiency with unified agent desktop
Improve
decision making with unified reporting
Connect
customers to the right resource, right away
Accelerate
operational agility with a tested, pre-built integration
What our Customers Say
"Screen pops display an incoming caller’s information from Salesforce so agents already know who they’re talking to....This saves 2-3 minutes per call."
Pauline Mulvey
Vice President of Enterprise Business Technology
Mitchell International
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
