CXone CRM Integrations
Empower your agents to personalize
omnichannel customer service
NICE inContact CXone pre-built customer relationship management (CRM) integrations, such as the CXone Agent for Salesforce, empower your agents to personalize omnichannel customer service. With these seamless, bidirectional CRM integrations, you’ll increase agent efficiency and independence by delivering a real-time 360-degree view of the customer.
Synchronize
Synchronize customer
data and history
Streamline
Streamline contact
handling
Track
Track calls automatically
in your CRM
Simplify
Simplify omnichannel
contact handling
Build
Build self-service
routing workflows
Industry-leading CRM integration software
Personalize
interactions
with context
Give agents a 360-degree view of the customer, including insights into previous interactions, regardless of channel.
- Synchronize interaction data and history
- Give agents insight into the customer's journey
- Tie back to voice call recordings
- Save and add comments to customer records
Increase agent
efficiency &
independence
A consolidated agent interface seamlessly integrates into the CRM system by streamlining omnichannel contact handling and shortening agent ramp-up and interaction handling times
- Integrate contact center controls
- Provide agents a consolidated interface
- Simplify omnichannel interaction handling
Deploy &
maintain
with ease
Deploy an integrated solution in hours, not days or weeks. Download and apply updates or upgrades when it suits your schedule.
- Pre-built integrations that are ready to deploy
- Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
- Eliminate costs of custom integrations
- Quick access to newly developed functionality
Automate
interaction
handling
Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.
- Leverage customer data to optimize interactions
- Ensure routing to best qualified agent
- Self-service, automated workflows integrated with your CRM
Related Resources
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UCaaS
Integrations
Enable seamless collaboration between contact center agents and experts anywhere in your organization.
DEVone
Facilitate the development
of NICE inContact
CXone integrations.
CXone
APIs
Extend functionality to other business critical solutions to create the optimal customer service environment.
Ready to transform the way you achieve
your customer experience goals?
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.