CRM Integrations with Call Center Software
Consolidated agent desktop for fast, personalized service
NICE inContact CXone pre-built CRM Integrations consolidate your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction.
Deploy integrations for Salesforce, Oracle Service Cloud, Microsoft Dynamics, ServiceNow, Zendesk, SAP, NetSuite, SugarCRM and Bullhorn in hours and scale them as your contact center needs evolve.
And if you need to integrate with other off-the-shelf CRMs or your own custom-built system, you can engage one of our trusted DEVone Partners.
"Screen pops display an incoming caller’s information from Salesforce so agents already know who they’re talking to....This saves 2-3 minutes per call."
Vice President of Enterprise Business Technology