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Empower your agents to personalize
omnichannel customer service
NICE inContact CXone pre-built customer relationship management (CRM) integrations, such as the CXone Agent for Salesforce, empower your agents to personalize omnichannel customer service. With these seamless, bidirectional CRM integrations, you’ll increase agent efficiency and independence by delivering a real-time 360-degree view of the customer.
Synchronize
Synchronize customer
data and history
Streamline
Streamline contact
handling
Track
Track calls automatically
in your CRM
Simplify
Simplify omnichannel
contact handling
Build
Build self-service
routing workflows
Industry-leading CRM integration software
Personalize
interactions
with context
Give agents a 360-degree view of the customer, including insights into previous interactions, regardless of channel.
Increase agent
efficiency &
independence
A consolidated agent interface seamlessly integrates into the CRM system by streamlining omnichannel contact handling and shortening agent ramp-up and interaction handling times
Deploy &
maintain
with ease
Deploy an integrated solution in hours, not days or weeks. Download and apply updates or upgrades when it suits your schedule.
Automate
interaction
handling
Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.
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Ready to transform the way you achieve
your customer experience goals?