Integrate Call Center Software & CRM with

CRM and Call Center Software Integration Features

Personalize
interactions
with context

Give agents a 360-degree view of the customer, including insights into previous interactions, regardless of channel.

• Synchronize interaction data and history
• Give agents insight into the customer's journey
• Tie back to voice call recordings
• Save and add comments to customer records

Increase agent
efficiency &
independence

A consolidated agent interface seamlessly integrates into the CRM system by streamlining omnichannel contact handling and shortening agent ramp-up and interaction handling times

• Integrate contact center controls
• Provide agents a consolidated interface
• Simplify omnichannel interaction handling

Deploy &
maintain
with ease

Deploy an integrated solution in hours, not days or weeks. Download and apply updates or upgrades when it suits your schedule.

• Pre-built integrations that are ready to deploy
• Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
• Eliminate costs of custom integrations
• Quick access to newly developed functionality

Automate
interaction
handling

Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.

• Leverage customer data to optimize interactions
• Ensure routing to best qualified agent
• Self-service, automated workflows integrated with your CRM

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