Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×

 
workforce optimization

Act on Customer Satisfaction Surveys with

Get Quote
omnichannel routing

Drive contact center performance with customer satisfaction surveys

NICE inContact CXone ECHO drives higher contact center performance and increased customer satisfaction with actionable customer feedback, immediately following an interaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can use customer feedback surveys to identify opportunities for improvement and self-coaching while top-performing agents can be recognized for their efforts.

Capture

Capture valuable
customer data

Recognize

Recognize and
reward agents
with ease

Empower

Empower agents
to self-coach

Improve

Improve NPS, CSAT
CES and other key
quality objectives

Share

Share valuable data
across the organization

Customer Satisfaction Survey Features

 
QM

Understand customer expectations

Receive timely, actionable feedback, directly from the customer, immediately following the interaction.

  • Gather unbiased customer insights
  • Immediate feedback
  • Retain "whole picture" context
  • Deliver surveys via voice, web, or email
 
QM

Improve the agent performance

Coach agents on areas of improvement and empower them to self-correct behaviors based on direct feedback from the customers they serve.

  • Eliminate misinterpretation
  • Funnel feedback straight from customer to agent
  • Proactively identify patterns in behavior
  • Reduce agent training costs
 
QM

Socialize customer feedback

Analyze data through flexible dashboards and adjust survey questions based on actual customer insight.

  • Target right survey questions
  • Flexible dashboards & reports
  • Simple, customizable survey design tools
 

View All Resources

call center software demo

What are Customer Satisfaction Surveys?

Customer Satisfaction Surveys enables organizations to send customers surveys after an interaction with an employee. Contact Centers use this technology to obtain direct feedback from their customers; providing opportunities to improve the customer experience. This software should also provide reporting that comprises the results of the completed survey and the response rate information. Modern survey solutions should be part of Quality Management solution to ensure the feedback loop is complete – enhancing the coaching processes to improve agent performance and the customer experience.

Related Products

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist

Call

Live chat with
a specialist

Chat

Learn more about
our solutions

Request a Quote