CXone Automation

CXone Automation & Artificial Intelligence (AI)

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Call Center Software
Streamline service delivery
CXone Automation and Artificial Intelligence is leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, CXone Automation and Artificial Intelligence frees your contact center from the busy work that inhibits innovation
NICE inContact CXone with Artificial Intelligence (AI) Self-Service Bots and IVR
Artificial Intelligence (AI) has the promise to deliver the seamless experience that your customers now expect. This short video highlights how advances in AI and automation are powering customer self-service to new levels with conversational AI-powered chat bots and IVR that deliver a seamless, highly personalized and vastly superior customer experience from end to end.
Provide intelligent self-service
Empower

Empower customers to resolve issues quickly

Move

Move seamlessly between self-service and live agent support

Offer

Offer the right information at right time

Extend

Extend your workforce with intelligent bots & virtual agents

Reduce the need for manual intervention
Connect

Connect every service-impacting dot

Create

Create automatic alerts and actions based on real-time information

Adapt

Adapt quickly to changing conditions in your contact center

Improve

Improve first call resolution with single-touch interactions

Give your agents the freedom to do their best work
Reserve

Reserve your agents for issues requiring a human touch

Answer

Answer repetitive questions automatically

Focus

Focus on customer service - not on low-level tasks

Reduce

Reduce handle time and after call work

Our patented technology allows you to
  • Quickly resolve common customer issues to improve first call resolution
  • Create automatic alerts and actions
  • Free your employees from mundane tasks

Ready to transform the way you achieve
your customer experience goals?

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