Contact Center Performance Analytics

CXone Performance Analytics for Salesforce Einstein
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Pinpoint specific recommendations to improve your contact center performance

CXone Performance Analytics for Salesforce Einstein is an AI-powered analytics application that pinpoints specific recommendations to improve contact center performance. In just a few clicks, get precise insights to boost first contact resolution, agent efficiency and sales productivity—no coding or data specialists required. Predictions assess benefits and risks, allowing you to implement changes with confidence. Automatic linking of your CXone contact center interaction data to your Salesforce CRM creates a fully blended view of your data so AI-powered analytics can dig deep to reveal new insights. Plus, this high-value contact center analytics application is FedRAMP authorized and PCI compliant.
Improve contact center KPIs with new AI-powered insights
Quickly access specific, easy-to-understand insights
Eliminate the need for coding and data experts
Assess the impact of changes with data-driven predictions
Automatically link CXone and Salesforce data for 360° analysis