Automatically identify friction points in self-service journeys so you can boost containment rates and CSAT. Quickly find adverse patterns in your IVR paths with simple dashboards. Use these opportunities to reduce customer effort and lower your cost of service by increasing self-service containment.
Flexible visualization capabilities allow you to identify where containment issues are occurring, such as frequent agent transfers. Once improvements are implemented, track changes to see trends and impact over time. Continue to refine self-service journeys as you add new options, providing faster service and improved routing accuracy.