Overview 
- Availability guarantee of 99.99%
- Geographically redundant data centers
- 24/7/365 network operations monitoring
- Route calls to agents located anywhere in the world
- Cloud delivery model means no hardware failures
- Quickly scale up and down on-demand
Downtime at your contact center isn’t an option. That’s why we offer a published uptime guarantee of 99.99%. If disaster strikes, quickly switch your call center operations to agents located anywhere in the world or even deploy a temporary call center. Our cloud delivery model means operations can be quickly scaled up or down based on demand.
Request QuoteRelated Resources
-
inContact Disaster Recovery
Data SheetsOur technology keeps your contact center operational in the event of unexpected disasters.
Related Solutions
-
Automatic Call Distribution Software
Quickly match customers to agents who can best help them with our cloud ACD software.
-
Voice as a Service (VaaS) - Network Connectivity
Contact center software and telecom from one provider.
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.