Overview 
- Availability guarantee of 99.99%
- Geographically redundant data centers
- 24/7/365 network operations monitoring
- Route calls to agents located anywhere in the world
- Cloud delivery model means no hardware failures
- Quickly scale up and down on-demand
Downtime at your contact center isn’t an option. That’s why we offer a published uptime guarantee of 99.99%. If disaster strikes, quickly switch your call center operations to agents located anywhere in the world or even deploy a temporary call center. Our cloud delivery model means operations can be quickly scaled up or down based on demand.
"Our favorite thing about NICE inContact's cloud-based workforce management solutions, first and foremost, is the stability and consistency. We are 24/7 and the disaster hotline for LA County."Request Quote
Amy Latzer
Chief Operating Officer
211 LA County
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NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
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