Contact Center Disaster RecoveryGet Quote
Downtime at your contact center isn’t an option. That’s why we offer a published uptime guarantee of 99.99%. If disaster strikes, quickly switch your call center operations to agents located anywhere in the world or even deploy a temporary call center. Our cloud delivery model means operations can be quickly scaled up or down based on demand.
Availability guarantee of 99.99%
Geographically redundant data centers
24/7/365 network operations monitoring
Route calls to agents located anywhere in the world
Cloud delivery model means no hardware failures
Quickly scale up and down on-demand
What Our Customers Say
"Our favorite thing about NICE inContact's cloud-based workforce management solutions, first and foremost, is the stability and consistency. We are 24/7 and the disaster hotline for LA County."
Chief Operating Officer
211 LA County