Workforce Management

Contact Center Disaster Recovery

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Downtime at your contact center isn’t an option. That’s why we offer a published uptime guarantee of 99.99%. If disaster strikes, quickly switch your call center operations to agents located anywhere in the world or even deploy a temporary call center. Our cloud delivery model means operations can be quickly scaled up or down based on demand.
Availability
Availability guarantee of 99.99%
Geographical
Geographically redundant data centers
24/7/365
24/7/365 network operations monitoring
Route
Route calls to agents located anywhere in the world
Cloud
Cloud delivery model means no hardware failures
Quick
Quickly scale up and down on-demand

What Our Customers Say

"Our favorite thing about NICE inContact's cloud-based workforce management solutions, first and foremost, is the stability and consistency.
We are 24/7 and the disaster hotline for LA County."

 

Amy Latzer
Chief Operating Officer
211 LA County

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your customer experience goals?

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