Workforce Management

Ensure Contact Center Compliance

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NICE inContact CXone, with blended, multi-channel contact handling promotes compliant contact handling and provides deep visibility into wait times, transfers and actions taken. With certifications in PCI, SOX, FCC and CPNI, we uphold the highest security standards for your data.
Route
Route calls to agents trained in compliance techniques
Speech
Speech-enabled IVR can remove sensitive actions
Agent
Agent scripting ensures appropriate disclosures

What Our Customers Say

"The system’s flexibility ensures that we stay in compliance with union rules and State of California regulations that impact staffing."

 

Amy Latzer
Chief Operating Officer
211 LA County

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your customer experience goals?

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