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Overview Ensure Contact Center Compliance

  • Route calls to agents trained in compliance techniques
  • Speech-enabled IVR can remove sensitive actions
  • Agent scripting ensures appropriate disclosures

NICE inContact CXone, with blended, multi-channel contact handling promotes compliant contact handling and provides deep visibility into wait times, transfers and actions taken. With certifications in PCI, SOX, FCC and CPNI, we uphold the highest security standards for your data.

"We are mandated by a government agency to record all of our phone calls and NICE inContact lets us do that and be in compliance with those mandates."
Chris Scholl, CarSafe
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