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Overview Help Desk/Tech Support

  • Give callers a world-class support experience
  • Support multiple channels (voice, email, chat)
  • Virtual queuing and web click-to-call
  • CRM integration and flexible IVR configuration

With NICE inContact CXone, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time.

“When disasters or emergencies occur, we have a very short time to respond. We have to turn on a dime, and we value the ability to quickly update messages in the IVR, activate a different option on the phone menu, or modify call routing in minutes. The ability to make these changes ourselves is very important so that we can give callers the appropriate information during a disaster.”

Amy Latzer
Chief Operating Officer
211 LA County
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