Engage your customers anytime, anywhere.
Empower your agents to positively and productively interact with customers in digital and voice channels. It’s the smart way to create better experiences with less effort.
Here’s why contact center leaders love us.
Your customers are digital. Don’t miss them.
Gain agility by deploying agents anytime, anywhere, and quickly implementing changes to routing and self-service AI chatbot and voice portals.
Automatic Contact Distribution (ACD)
Intelligently connect customers to the most qualified resource available.
Interactive Voice Response (IVR)
Accelerate resolution, improve routing, and cut costs with integrated interactive voice self-service.
Predictive Dialer
Generate more revenue and reduce hang-ups with proactive, predictive outbound dialing.
Predictive Behavioral Routing (PBR)
Predict the best match between customers and agents, for smarter connections and measurable business results, using AI-powered call routing.
My Agent eXperience
Prepare your agents to tackle their roughest days and most complex customer interactions with ease.
“Our customers are delighted with the outstanding job NICE inContact did helping us route calls more effectively.”
Selina Cheng
Contact Center Director
Big ABC Industries
Smarter omnichannel routing.
Make every conversation personal and efficient by routing every interaction to the right agent across virtually any channel.
Demo Videos
Route contacts to the right agent, the first time
Empower agents to positively and productively interact with customers on any channel with CXone Omnichannel Routing.
Customer Testimonial Video
Landauer elevates customer service
See how CXone helped Landauer to take customer experience to the next level.
White Papers
INFOGRAPHIC: ContactBabel - Guide to the Omnichannel Contact Center
ContactBabel’s Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the human connection. See compelling industry statistics and feedback from current cloud contact centers.