CXone Omnichannel Routing
Connect customer journeys across any channel
NICE inContact CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Gain business flexibility by quickly deploying agents anytime, anywhere for maximum operational flexibility, and by implementing routing and interactive voice response changes in hours.
Seamlessly connect customers to the right agent across any channel
Intelligent Omnichannel Routing
| Voice
Inbound, outbound, |
Digital
Email, chat, |
|
|
|
| Extensible
Work item |
Fast
Quickly & |
Improve agent job satisfaction and performance
My Agent eXperience - MAX helps personalize and streamline customer interactions across virtually any channel.
| Personalize
Personalize each |
Enable
Enable agents to |
|
|
|
| Shorten
Shorten agent training |
Reduce
Reduce average |
Transform your contact center into a profit center
Seamlessly blend inbound and outbound omnichannel interactions, increase agent utilization, and enable active outreach to your customers.
| Increase
Increase customer |
Maximize
Maximize agent |
|
|
|
| Achieve
Achieve higher connect |
Improve
Improve agent |
Gain business speed and flexibility
Quickly deploy agents anytime,
anywhere for maximum operational flexibility
and implement contact routing and IVR changes
in hours, not days or months.
| Reduce
Reduce time |
Save
Save time with |
|
|
|
| Streamline
Streamline design |
Implement
Implement |
Our patented technology allows you to
Create optimal
experiences with
each interaction
Easily adjust routing functionality when needed
Set up agents anytime, anwhere whether in a contact center or home office
Related Resources
Download
Watch
“We've been able to sustain our exponential growth with this platform. It has given us the ability to push the limits of our customer experience in creating customized experiences. "
Anthony Hernandez
Carvana
Ready to transform the way you achieve
your customer experience goals?
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.