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Inspire employees to improve performance and align with your customer experience goals
inView™ Performance Management for CXone inspires your
employees to self-improve and align with organizational
goals by providing transparency and continuous feedback
within a social, web-based environment. Create a culture of
high performance and engagement with KPIs, dashboards, gamification, collaboration, and learning management.
with continuous feedback
training that works
Call Center Performance Management Software Features
Inspire employees to improve
Performance transparency helps agents see where they can improve and gamification boosts agent engagement so positive behavioral change comes naturally.
Reach goals together
Maximize everyone’s contribution to success by aligning performance goals, promoting collaboration, and holding everyone accountable for results.
Maximize training ROI
Identify individual training needs and quantify results to measure and improve your training programs.
Create a single source of truth
Streamline access to information and gain confidence in its accuracy.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.