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Inspire employees to improve performance and align with your customer experience goals
inView™ Performance Management for CXOne inspires your
employees to self-improve and align with organizational
goals by providing transparency and continuous feedback
within a social, web-based environment. Create a culture of
high performance and engagement with KPIs, dashboards, gamification, collaboration, and learning management.
with continuous feedback
training that works
Call Center Performance Management Software Features
Performance transparency helps agents see where they can improve and gamification boosts agent engagement so positive behavioral change comes naturally.
Maximize everyone’s contribution to success by aligning performance goals, promoting collaboration, and holding everyone accountable for results.
Identify individual training needs and quantify results to measure and improve your training programs.
Streamline access to information and gain confidence in its accuracy.
Screen and call recording,
automated feedback and