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workforce optimization

Predictive Dialer Software

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omnichannel routing

Generate more revenue and fewer hangups with the industry's leading predictive dialer software

NICE inContact CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.


Achieve a higher
connect rate & list penetration


Reach your customers
proactively with the right


Preserve customer experience
by keeping agents


Complete more connections
& increase quota attainment


Eliminate the
awkward pause with patented
dialing technology

Predictive Dialer Features


Connect at the first hello

Set the right tone and connect with more customers in less time.

  • No more awkward pause
  • Decreased hang-ups
  • Patented predictive dialing
  • Continuously updated dialing lists

Increase revenue

Get the most revenue out of your dialing lists and retain your best employees by helping them attain quota.

  • Review info with preview dialing
  • Handle destinations though serial record recovery
  • Create new campaigns with easy-to-follow wizards
  • Pull updated records with Proactive XS

Communicate proactively

Reach customers proactively through low cost channels, like SMS and agentless dialing, with personalized, timely communication

  • Reduce the need for inbound calls
  • Prioritize most important work first
  • Adjust work order to meet internal goals
  • Create one experience for agents through My Agent eXperience - MAX

Comply with confidence

NICE inContact offers the right capabilities and expert services to help you define your compliance needs and reach your goals.

  • Utilize partnership with Gryphon, a top compliance company
  • Stay up to date with changing compliance landscape
  • Disable predictive dialing to comply with TCPA
  • Manual dial option
Customer Testimonial

What our Customers Say

"CXone Personal Connection has been a life saver, and it’s revolutionized our business. It’s enabled us to reduce our headcount from close to 400 agents to 250 – that’s a 38% reduction – just by moving to a fully blended environment."

Jan van Dalen
Director of Information Technology

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call center software demo

What is Call Center Software?

Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist


Live chat with
a specialist


Learn more about
our solutions

Request a Quote