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Guide smarter, more informed decisions with call center reporting software
NICE inContact CXone Reporting technology guides smarter, more informed decisions with real-time and historical insights on key business metrics and trends through fully integrated reporting and data access tools. Get immediate value out-of-the-box and ready access to all of the information in your NICE inContact CXone solution.
Maximize the value of
your contact center data
Know when action is
needed with real-time dashboards
Generate custom reports
to address your company's unique requirements
Get valuable information on
day one with pre-built reports
Send information to your external
systems for deeper analysis
Call Center Reporting Features
Take early action
Real-time dashboards provide instant, relevant information across a wide range of contact center roles.
Amplify reporting efforts
Automate and streamline the flow of NICE inContact data to your external systems for richer reporting and augment the value of your contact center data by combining with other sources.
Quick & easy access to information
Pre-built reports provide instant value, and it’s easy to create custom reports if needed. Securely share information with the people who need it.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.