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Gain actionable insights from every customer interaction
NICE inContact CXone Interaction Analytics Pro provides you with actionable insights from every interaction to drive measurable improvements in omnichannel customer experience and agent performance. Analyze all of your voice and text-based interactions within a single, integrated application that is fully unified with the NICE inContact CXone.
Target drivers of
Focus agents on
Industry-leading contact center analytics
Improve every customer's experience
Improve your customers’ omnichannel experiences - Analyze every interaction to understand what transpired, identify outcomes, and evaluate the customer experience.
Increase improvement velocity & success
Increase improvement velocity & success - Pinpoint opportunities for improvement across all contact channels through automated issue identification and understand in detail what needs to change.
Manage compliance proactively
Detect non-compliant actions in near real time and resolve them proactively before issues escalate.
What our Customers Say
"Because of the analytics and the measurements we have with NICE inContact, we've noticed considerable improvements...We're close to 70 percent first-contact resolution...and ...our customer satisfaction is over 98 percent across our contact centers.“
Senior Vice President of Global Operations and CIO
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.