Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×

 
workforce optimization

CXone Interaction Analytics Pro

Get Quote
omnichannel routing

Gain actionable insights from every customer interaction

NICE inContact CXone Interaction Analytics Pro provides you with actionable insights from every interaction to drive measurable improvements in omnichannel customer experience and agent performance. Analyze all of your voice and text-based interactions within a single, integrated application that is fully unified with the NICE inContact CXone.

Improve

Improve omnichannel
customer experiences

Target

Target drivers of
business outcomes

Identify

Identify high-return
improvement opportunities

Reduce

Reduce compliance
risk

Focus

Focus agents on
helping customers

Industry-leading contact center analytics

 
QM

Improve every customer's experience

Improve your customers’ omnichannel experiences - Analyze every interaction to understand what transpired, identify outcomes, and evaluate the customer experience.

  • Drive continuous improvement
  • Enable proactive issue resolution
  • Pinpoint problematic customer interactions
  • Analyze 100% of your interactions
 
QM

Increase improvement velocity & success

Increase improvement velocity & success - Pinpoint opportunities for improvement across all contact channels through automated issue identification and understand in detail what needs to change.

  • Identify and prioritize important issues
  • Understand what drives outcomes
  • Get accurate views of emerging trends
  • Search thousands of interactions in seconds
 
QM

Manage compliance proactively

Detect non-compliant actions in near real time and resolve them proactively before issues escalate.

  • Enhance precision of compliance monitoring
  • Pinpoint when agents are out of compliance
  • Investigate potential compliance issues
  • Identify suspicious or inappropriate conversations
 

View All Resources

call center software demo

What is Call Center Software?

Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist

Call

Live chat with
a specialist

Chat

Learn more about
our solutions

Request a Quote