CXone
UCaaS Integrations

Industry-leading UCaaS Integration software

Support
informal
agents

Integration with unified communication tools enables informal agents to handle customer contacts in a structured, fully integrated manner, anywhere on any device.

• Route calls to informal agents on any device
• Expand options when agents are unavailable
• Track and report on contacts routed to employees outside the contact center

Empower agents
to collaborate
with experts

Access expertise anywhere in your organization, in real time, to resolve increasingly complex customer interactions.

• Access to presence information from a UC tool
• Seamlessly integrate into agent interface
• Enable agents to reach out to subject matter experts

Reduce
agent
distractions

Provide a unified agent interface and ensure that availability of your agents is consistent and consolidated across UCaaS and your contact center.

• Let agents focus on a single interface
• Integrate directly into My Agent eXperience - MAX
• Automatically synchronize presence information

Simplify
implementation &
maintenance

Using a pre-built solution, reduces costs associated with creating and maintaining a custom integration and speeds up deployment time.

• Pre-built integrations that are ready to deploy
• Scale seamlessly as requirements change
• Eliminate custom integration costs

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