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Enable seamless collaboration between
contact center agents and experts in their organization
CXone UCaaS integration enables seamless collaboration between your contact center agents and experts anywhere in your organization. Easy-to-deploy, pre-built integrations provide a single solution for formal and informal contact center agents.
Extend
Handle contacts
anywhere
Access
Access business-wide
expertise
Improve
Improve customer
satisfaction
Boost
Boost agent
efficiency
Increase
Increase first
contact resolution (FCR)
Industry-leading UCaaS Integration software
Support
informal
agents
Integration with unified communication tools enables informal agents to handle customer contacts in a structured, fully integrated manner, anywhere on any device.
Empower agents
to collaborate
with experts
Access expertise anywhere in your organization, in real time, to resolve increasingly complex customer interactions.
Reduce
agent
distractions
Provide a unified agent interface and ensure that availability of your agents is consistent and consolidated across UCaaS and your contact center.
Simplify
implementation &
maintenance
Using a pre-built solution, reduces costs associated with creating and maintaining a custom integration and speeds up deployment time.
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Ready to transform the way you achieve
your customer experience goals?