ClearChoice Takes the Customer Experience to a Whole New Level with NICE inContact CXone
Quality optimized voice and data services
CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS)
Guaranteed voice quality
Every day, for every call, NICE inContact is measuring voice quality
Trust
Trust an SLA that meets a mean opinion score (MOS) of 3.9+ and 99.9% availability
Monitor
Monitor voice quality based on industry-leading indicators and methodologies
Protect
Protect your revenue by minimizing abandoned calls and increasing connect rates
Create
Create a better customer experience with exceptional call quality at first contact
Turnkey telephony
Customized connectivity to meet your needs
Solve
Solve all of your network connectivity needs, with a complete suite of voice products
Design
Design a connectivity plan to support your specific needs
Combine
Combine the strength of connectivity and the contact center with one trusted source
Benefit
Benefit from the experience of a dedicated telecom expert every step of the way
No more lost calls
Guaranteed 99.99% uptime for every customer
Ensure
Ensure the health of your solution with 24/7/365 active/active configuration and geo redundancyRely
Rely on proactive diagnostic tools and contact center expertiseNavigate
Navigate simple, accessible user guides and resources for all telecom servicesTroubleshoot
Troubleshoot answers to your questions in minutes instead of hours or days
Connectivity designed for you
With the right functionality for your contact center
Connect
Connect with direct inward dial, local numbers, and dedicated connectionsMobilize
Mobilize your team to work from anywhere with Web RTC softphone and IP voiceSimplify
Simplify your infrastructure with PSTN, ISDN or MPLS configurationsUnify
Unify your global workforce with toll-free numbers and follow-the-sun routing
Our patented technology provides
- Network security and monitoring
- Industry leading Mean Opinion Score
- Data Services and more
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