Voice Services for Your Cloud Contact Center

CXone Voice as a Service

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Quality optimized cloud voice and data services

NICE inContact CXone Voice as a Service (VaaS) is a contact center connectivity suite delivering quality optimized cloud voice and data services that enable quality connections between agents and customers, while allowing organizations to save money through a low latency, optimized, least-cost routing mix on a global scale. Customers can access global, carrier-grade, cloud-integrated voice services in more than 130 countries with confidence, backed by a guaranteed money-back SLA based on Mean Opinion Score, all designed to save contact center operators money by employing lowest cost call routing and enhanced failover capabilities to drive a superior customer experience.

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Unify your workforce with global routing

Streamline operations with a single partner

Troubleshoot and resolve issues in minutes

Reduce dropped calls and improve customer experience

Gain more time to focus on strategic IT tasks

True All-in-One Cloud Connectivity

Integrate software, infrastructure and telephony into a single harmonic solution that connects agents and customers through high quality voice

Streamline operations with a single contact center partner
Customized plans for the most cost-effective connectivity strategy
Ensure quick setup and easy changes with rapid deployment and maintenance

Connect Clearly Every Time

A carrier-grade voice quality assessed by a third party with a money back guaranteed SLA based on Mean Opinion Score.

A guaranteed carrier-grade SLA for MOS score of 3.9 and above, averaging 4.3
Fully redundant network provides 99.99% availability with no loss of calls during failover.
Active monitoring ensuring carrier-grade voice quality.

Local Presence, Global Reach

Through a robust routing mix of Internet Service Providers and global network of PoPs, CXone VaaS ensures call quality and connectivity in more than 100 countries.

Global toll-free services with toll-free numbers in 100+ countries
A robust mix of ISPs saves money on long distance
A network of strategically placed Points of Presence (PoPs) provides carrier-grade connectivity globally
Unify your global workforce with toll-free numbers and follow-the-sun routing

A Dedicated Voice Connection to your Customers

Using one of multiple dedicated connection options via private network, CXone helps prevent dropped or abandoned calls due to voice quality issues.

Ever-expanding routing mix means calls can stay off the public internet
Dedicated network connections for customers of all sizes.
Fewer dropped calls or abandons due to frustration over call quality

Simple Provisioning, Streamlined Management

Ease the process of provisioning and managing telephony services, allowing contact center management to focus on strategic, revenue-generating initiatives.