CXone Voice as a Service

Trust an SLA that meets
a mean opinion score
(MOS) of 3.9+ and
99.9% availability

Monitor voice quality
based on industry-
leading indicators and
methodologies

Protect your revenue by
minimizing abandoned
calls and increasing
connect rates

Create a better
customer experience
with exceptional call
quality at first
contact

Solve all of your
network connectivity
needs, with a
complete suite of
voice products

Design a
connectivity plan
to support your
specific needs

Combine the strength
of connectivity
and the contact center
with one trusted
source

Benefit from the
experience of a
dedicated telecom
expert every
step of the way

Ensure the health of
your solution with
24/7/365 active/active
configuration and
geo redundancy

Rely on proactive
diagnostic
tools
and contact
center expertise

Navigate simple, accessible
user guides and
resources for all
telecom services

Troubleshoot answers
to your
questions
in minutes instead
of hours or days

Connect with direct
inward dial, local
numbers, and dedicated
connections

Mobilize your team
to work from anywhere
with Web RTC
softphone and IP voice

Simplify your infrastructure
with PSTN, ISDN
or MPLS configurations

Unify your global
workforce with toll-free
numbers and
follow-the-sun routing