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Quality optimized voice and data services
CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS).
Guaranteed voice quality
Every day, for every call, NICE inContact is measuring voice quality.
Trust
Trust an SLA that meets |
Monitor
Monitor voice quality |
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Protect
Protect your revenue by |
Create
Create a better |
Turnkey telephony
Customized connectivity to meet your needs.
Solve
Solve all of your |
Design
Design a |
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Combine
Combine the strength |
Benefit
Benefit from the |
No more lost calls
Guaranteed 99.99% uptime for every customer.
Ensure
Ensure the health of |
Rely
Rely on proactive |
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Navigate
Navigate simple, accessible |
Troubleshoot
Troubleshoot answers |
Connectivity designed for you
With the right functionality for your contact center.
Connect
Connect with direct |
Mobilize
Mobilize your team |
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Simplify
Simplify your infrastructure |
Unify
Unify your global |
Our patented technology provides
Network security and monitoring
Industry leading Mean Opinion Score
Data Services and more
“It's all about speed of connection and the quality of the interpreter. With NICE inContact Voice as a Service, our connect times have improved by 30%"
Rachael Taylor
LanguageLine Solutions
Ready to transform the way you achieve
your customer experience goals?