Quality optimized voice and data services
CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS)
Guaranteed voice quality
Every day, for every call, NICE inContact is measuring voice quality
Trust an SLA that meets a mean opinion score (MOS) of 3.9+ and 99.9% availability
Monitor voice quality based on industry-leading indicators and methodologies
Protect your revenue by minimizing abandoned calls and increasing connect rates
Create a better customer experience with exceptional call quality at first contact
Turnkey telephony
Customized connectivity to meet your needs
Solve all of your network connectivity needs, with a complete suite of voice products
Design a connectivity plan to support your specific needs
Combine the strength of connectivity and the contact center with one trusted source
Benefit from the experience of a dedicated telecom expert every step of the way
No more lost calls
Guaranteed 99.99% uptime for every customer
Ensure the health of your solution with 24/7/365 active/active configuration and geo redundancy
Rely on proactive diagnostic tools and contact center expertise
Navigate simple, accessible user guides and resources for all telecom services
Troubleshoot answers to your questions in minutes instead of hours or days
Connectivity designed for you
With the right functionality for your contact center
Connect with direct inward dial, local numbers, and dedicated connections
Mobilize your team to work from anywhere with Web RTC softphone and IP voice
Simplify your infrastructure with PSTN, ISDN or MPLS configurations
Unify your global workforce with toll-free numbers and follow-the-sun routing
Our patented technology provides
Network security and monitoring
Industry leading Mean Opinion Score
Data Services and more
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Ready to transform the way you achieve
your customer experience goals?
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
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