Tap into your team’s potential.
When your agents have instant visibility into performance and more power over scheduling, work becomes faster, transparent, and more collaborative.
What contact center leaders are saying about NICE inContact.
Give your agents everything they need.
With CXone call center software, your agents get the real-time data and industry-leading AI technology they need to turn even the smallest interactions into big-time opportunities.
Workforce Management
Anticipate business demands with smarter scheduling that keeps SLAs up and costs down.
Quality Management Analytics
Deliver a better customer experience through targeted, actionable agent feedback.
Call Center Recording
Easily capture all your contact center recordings for your center’s regulatory requirements.
"It’s very simple and clean. Navigation is easy. It’s responsive. It looks good and works really well — how often can you say both of those phrases in the same sentence about technology? We’re really ecstatic about it, and the unified interface has definitely improved our service levels.”
Brandon Wade
Telecommunications Manager
Rentpath
Find new ways to be even better.
When real-time data, accurate forecasts, and fully integrated technology come together, you can deliver a consistent customer experience every time with an optimized workforce.
Customer Stories
Keeping pace with constant change
Learn how Wine Country Baskets manages fluctuating call volume and chaotic scheduling with NICE inContact.
Datasheets
Unlock your team’s potential
A comprehensive engagement strategy is critical to contact center success. See how CXone Workforce Engagement can help.
Demo Videos
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.