Record all your channels and agent screens in one place, while satisfying your contact center compliance needs. We make it easy to mitigate risk and meet GDPR, PCI and HIPPA standards with encryption, automated and on-demand masking, consent-based recording, extensive retention options, and key management.

With centralized admin in the unified, all-in-one CXone platform, it’s easy to set up and manage recording policies and use recordings for quality, coaching and analytics activities. You can also find, playback, and extract interactions from an intuitive Interactions interface.