Contact center call and screen recording

Compliance. Quality. CXone.

Put compliance and quality front and center with simple, powerful call, digital, and screen recording capabilities.

Everything you need from your recording software.

Maintain compliance & customer trust

Easily maintain contact center call recording regulatory requirements.

Ensure total security

Rest assured that you have complete security from recording to storage and transport.

Make recording management simple

Find your interactions in a flash and decrease setup time.

Adapt according to your recording needs

Record and store what you need, how you need based on your specific requirements.

Future-proof your recording

Meet quality, collaboration, and analytics needs now and into the future.

Help agents in real-time - from anywhere

Replicate "over-the-shoulder" coaching with real-time screen monitoring.

Better agents. Happier customers.

When you create an optimal environment for your team, they can deliver better experiences for your customers. CXone Workforce Engagement (WEM), gives you a simple, yet powerful set of tools that can take your agent performance from good to great.

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Better agents. Happier customers.

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Voice, screen, and digital – we’ve got you covered.

Record all your channels and agent screens in one place, while satisfying your contact center compliance needs. We make it easy to mitigate risk and meet GDPR, PCI and HIPPA standards with encryption, automated and on-demand masking, consent-based recording, extensive retention options, and key management.

With centralized admin in the unified, all-in-one CXone platform, it’s easy to set up and manage recording policies and use recordings for quality, coaching and analytics activities. You can also find, playback, and extract interactions from an intuitive Interactions interface.

“Using CXone, we can record each agent’s screen, which is fantastic. It increases accountability which, in turn, impacts performance.”

Brandon Wade

Telecommunications Manager RentPath

Powerful recording features across your contact center.

Deliver regulatory requirements with ease

From recording rules to customer consent and masking, we make it simple to adhere to PCI, GDPR, and HIPAA requirements while never missing an interaction.

Get end-to-end security

Relax knowing recordings are secure at all times with protection in transit, encryption at rest, and Key Management Services.

Search and playback made easy

With call, digital, and screen recordings unified in a single Interactions interface, it’s never been easier to find and playback your interactions.

Support organizational collaboration and growth

Multilanguage localization, open APIs, and stereo capabilities ensure built-in flexibility to meet recording and collaboration needs as you grow.

Security and Compliance comes standard

Enabling privacy and compliance isn’t just what we do. It’s who we are. That’s why we’ve built controls, policies, and processes to keep your business secure and compliant.

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Demo Videos

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Learn how our IVR platform helps MoneyGram consolidate call center operations and reduce average handle time by 30%.

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White Papers

Purchasing the right contact center solution

Building a high-performing contact center comes with a lot of questions. Get insights from operations leaders who’ve navigated the same journey.

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