CXone Call Center Software

NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

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Why Cloud for Your Call Center Software?

We publish the industry's best uptime of 99.99% so you can focus on your customers instead of your call center software.
NICE inContact Open Cloud Foundation scales up or down easily as your customer service needs change.
No costly on-premises hardware and maintenance costs. Only pay for what you use, and easily add or subtract seats.

What Makes CXone Different from Other Call Center Software?

One experience

Deliver a seamless experience for call center employees and customers 

One cloud

Grow with the last platform you’ll ever need – open, cloud native, scalable and secure

One destination

Protect current investments and quickly, confidently move your call center software to the cloud

One step ahead

Predict and act on AI-powered insights to delight customers and engage employees

Deliver Exceptional Customer and Agent Experiences

Exceptional customer experience doesn’t happen by accident. NICE inContact helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.
CXone Omnichannel Routing
Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.
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CXone Customer Analytics
Turn insights into results by making data relevant, easy to consume, and actionable to drive measurable improvements.
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CXone Workforce Engagement
Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.
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CXone Automation & AI
Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.
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CXone Open Cloud Foundation
Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.
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Call Center Software Features

We’ve been building and innovating our platform for over 14 years, and we continue to add new features and products to meet the needs of contact centers like yours.
Automatic Contact Distributor
Interactive Voice Response
Interaction Channels
Proactive Outbound
My Agent eXperience - MAX
Workforce Intelligence
Partner AI Chatbots

Workforce Management
Quality Management
Customer Satisfaction Surveys
Performance Management

Omnichannel Analytics
Security & Reliability
CRM Integrations
UCaaS Integrations

Developer Ecosystem

Voice as a Service

What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and quality monitoring, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Customer Success Stories