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Big ideas for bright outcomes.

Elevating customer experience and solving contact center challenges is our specialty—and our passion. With our innovative cloud platform, outcome-focused people, and powerful partner ecosystem, we’re ready to tackle any challenge,
no matter the size.

Turn each interaction into something amazing.
“Our average speed to answer has improved by roughly 30 seconds.”
- Jeff Kennon
Director of Customer Experience, NeoNova

Best fit for best results.

Enterprise
Create a next-level customer experience while increasing efficiency with our all-in-one CXone platform, CXsuccess services, DEVone community, and CXexchange applications marketplace.
Explore our technology
Small and Medium Business
Small businesses run on finding and keeping happy customers. We’re making it affordable and simple with an easy to use, all-in-one contact center platform.
Discover the difference
Recognized leadership.
NICE inContact has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Center as a Service.
Helping healthcare providers deliver better service.
Give your patients the simplicity, convenience, and security they expect and deserve. Our innovative contact center solutions help improve the access and delivery of health care.
Technology partners
With powerful partnerships, anything’s possible. Find applications and implementation partners that can take your investment to the next level.
Support services
With CXsuccess, you’ve got the right people, tools, and technology to provide a better customer experience, every step of the way.

Customize—and maximize—your platform.

CXexchange marketplace offers hundreds of pre-integrated, certified applications and add-on tools so you can customize your contact center.
Open Cloud Foundation AI and Automation Workforce Engagement Omnichannel Routing Customer Analytics
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

White Papers

Perils of the Accidental Call Center (PDF)

No company ever intends to build a bad contact center. However, as companies grow, call center capabilities lag, technologies age and workarounds increase. And herein lies the peril of the accidental call center. Learn from the experiences of these customers who discovered they had an accidental call center and the steps they took to modernize and the benefits they now enjoy.

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Take on a new world of expectations

Success is more than meeting customer expectations today. It’s about beating them. Are you ready?

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How do you measure up?

Our interactive benchmarking tool can help you uncover performance improvements, along with some savings.