Cisco migration solutions

Break free from PBX lock-in.

Your contact center choice doesn’t have to be dependent on your PBX choice. Invest in the best-in class cloud contact center.

Eliminate dependencies. Be empowered.

Feeling the pain of interacting with multiple vendors to get basic contact center features up and running? How about the pain of waiting in long IT queues for simple operational changes? Migrate to a cloud-native platform now.

Proven risk-free migrations.

500+ Cisco customers migrated

Migrate with the confidence of proven and perfected Cisco migrations using prescriptive, repeatable processes and methods.

Self-administered call flows

All Cisco UCCE call flows map to NICE inContact CXone, which means no more third party vendors just to change your call flows.

Don’t miss Cisco UCCE favorites

Transition seamlessly with a thorough mapping of all Cisco UCCE terms, agent states, call flows, reports and KPIs.

Succeed with Cisco migration team

Ensure success with best practices from an expert Cisco migration team with designated solution architects and customer success advisors.

Full of features. And possibilities.

1-1 mapping of Cisco UCCE terms

Cisco UCCE terms, agent states, call flows and KPIs map to NICE inContact CXone.

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Cisco UIC parity reports

Get out of the box Cisco UIC parity reports and other enhanced custom reports.

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Cisco UCCE screens mapped

Ensure faster onboarding and ramp-up for your agents and supervisors with Cisco UCCE screens mapped.

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Business consulting services

From common to customized, our experts tailor solutions for your unique needs and requirements.

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Professional services

Technical know-how, tools, and experience to ensure seamless migrations.

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Training and education

Onboard successfully with tailored training every step of the way.

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Want to know about other migration solutions? Try these.

Datasheets

Cisco migration brochure

Learn Cisco migration capabilities.

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Customer Stories

CXone Solutions Help TruGreen Contact Centers Provide Seamless CX (PDF)

Build long-term relationship with your customers.

Read story

Customer Stories

Mobile Mini relies on CXone for improved operational efficiency

Improved routing improves efficiencies

Read story

Resource Library

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.