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Get the flexibility and ROI of cloud.

Not seeing the true value of cloud? Struggling with cobbled up heavy integration solution vs a unified cloud native platform? Migrate to a cloud-native platform now.
Proven risk-free migrations.
400+ Genesys customers migrated
Proven and perfected Genesys migrations with prescriptive and repeatable processes and methodologies.
Don’t miss on Genesys Engage favorites
Seamless transition with a thorough mapping of all Genesys Enagage terms, agent states, call flows, reports and KPIs.
Succeed with Genesys migration team
Best practices from success from an expert Genesys migration team with designated solution architects and customer success advisors.
What are customers are saying.
“We had a great implementation team from NICE inContact, especially from a development perspective, which made our transition really simple. CXone is also far more stable than our old platform...” - —Doug Klees, Head of Customer Care MoneyGram International
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Full of features. And possibilities.
1-1 mapping of Genesys Engage terms
Genesys Engage terms, agent states, call flows and KPIs mapped to NICE inContact CXone.
Genesys Engage parity reports
Out of the box Genesys Engage parity reports and other enhanced custom reports.
Your Genesys Engage screens are mapped
Faster onboarding and ramp-up for your agents and supervisors.
Business consulting services
From common to customized, our experts tailor solutions for your unique needs and requirements.
Professional services
Technical know-how, tools, and experience to ensure seamless migrations.
Training and education
Successful onboarding with tailored training every step of the way.
Datasheets

Genesys Migration Brochure

Learn Genesys migration capabilities

Customer Stories

Sitel - NICE inContact Partnership Blossoms

Fully Managed CX Solution for clients

Demo Videos

NICE inContact Helps Konica Minolta Track Key Metrics

Real-time reporting with ability to track new metrics

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.