"We used to make collections reminder calls manually to customers—not a good use of our agents’ time. Now call lists are automatically created by pulling customer contact data from Salesforce, and NICE inContact's Personal Connection™ Outbound Dialer makes the calls and drops recorded messages. This frees our agents up to focus on high-value interactions, and it saves a lot of time."
Pauline Mulvey, Vice President of Enterprise Business Technology, Mitchell International
Turn customer interactions into better experiences with proactive agent performance and effectiveness coaching.
More revenue, fewer hang-ups, and a whole lot more
See how Personal Connection dialer provides a better customer experience along with more revenue.
Integrate your CRM
Know everything about your customer before the first hello.
Hoveround customer story
See how Hoveround takes a fine-tuned, customized approach to all their different types of leads.