More recovery. Less work.
Collections is hard work. From frustrated debtors to strict schedules and compliance, managing it all can take a toll. You need collections contact center software that does more, so you can worry less.
"We used to make collections reminder calls manually to customers—not a good use of our agents’ time. Now call lists are automatically created by pulling customer contact data from Salesforce, and NICE inContact's Personal Connection™ Outbound Dialer makes the calls and drops recorded messages. This frees our agents up to focus on high-value interactions, and it saves a lot of time."
Pauline Mulvey, Vice President of Enterprise Business Technology, Mitchell International