More recovery. Less work.
Collections is hard work. From frustrated debtors to strict schedules and compliance, managing it all can take a toll. You need collections contact center software that does more, so you can worry less.
Collect faster. Work smarter.
Quicker collections
Automatically route contacts to agents with debtor information at the ready—and ensure call backs are made at the right time for the right contact.
Efficient agents
Give agents access to important debtor information and automate agent messaging with live, authorized connect scripts for consistent communication.
Total compliance
Simplify compliance with process automation and agent scripting with alerts that maintain outbound contact regulations and requirements.
What our customers are saying.
"We used to make collections reminder calls manually to customers—not a good use of our agents’ time. Now call lists are automatically created by pulling customer contact data from Salesforce, and NICE inContact's Personal Connection™ Outbound Dialer makes the calls and drops recorded messages. This frees our agents up to focus on high-value interactions, and it saves a lot of time."
Pauline Mulvey, Vice President of Enterprise Business Technology, Mitchell International
Collections is your job. Making it easier is ours.
Workforce Management (WFM)
Get more out of agent engagement with less work creating and managing schedules and forecasts.
Quality Management
Turn customer interactions into better experiences with proactive agent performance and effectiveness coaching.
Personal Connection Dialer
Generate more revenue and get better results with fewer hang-ups.