The contact center platform that
grows with you.

Grow your business faster with all the tools and expertise you’ll ever need to keep delighting your customers.

Built to improve every
customer experience.

Give your customers an exceptional experience with a simple platform that saves you money, eases management, and grows your business.
Open Cloud Foundation AI and Automation Workforce Engagement Omnichannel Routing Customer Analytics
Put your customer connections first.
Customer relationships can happen on any channel. Bring them together with CXone, the cloud customer experience platform that small- and mid-sized businesses trust.
Work Efficiently
68% reduction in after call work
Increase Sales
10% increase in sales
Support Growth
23% increase in outbound calls
CXone packages
Start where you are, grow with your business.
Customer
Engagement

Engage customers better with digital, voice, or blended omnichannel service

Contact center Essentials

Deliver better customer experiences through agent empowerment

Contact center
Core

Optimize efficiency and savings with performance and workforce management

Contact center Complete

Forge deeper loyalty with each customer through deep insights and personalization

Wine Country gift baskets aims to provide world class customer service.
With a mission to build and sell the best value gift baskets in the world, Wine Country Gift Baskets aims to provide world class customer service.
Watch video
Happier customers, across any channel
Resolve customer problems effortlessly using any channel by reaching the right agent or self-service option.
happier customers across any channel
Work smarter
Run your business more effectively and reduce your labor costs with improved staff forecasting, scheduling, and training.
work smarter
More power and simplicity for
your agents
Go from juggling multiple apps to a single, elegant workspace for contact center, CRM, UC workgroup collaboration, and integrated business apps.
more power and simplicity for your agents
“With CXone skills-based routing, we increased our first-call resolution (FCR) from 74.4% to 80.3% in just one year!”
Lauren Crooks
Client Experience Manger NextGear Capital
Your success is our success.
When you’re successful, we are too. That’s why we partner with you every step of the way to make sure your small business call center software solutions always work the way you need them to.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Demo Videos

How CXone Empowers Contact Center Agents

Contact center agents using NICE CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalize true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.  

Demo Videos

Give your managers more streamlined control

With unified administration, you’ve got more control and a simpler way to manage your contact center.

Demo Videos

Better manage core operations

See how IT Leaders can take advantage of industry-leading availability and security, and benefit from the industry's largest cloud CX ecosystem.