inContact Adds SVP, Professional Services and VP, Research and Development

SALT LAKE CITY – March 24, 2009 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the addition of Bassam Salem as Senior Vice President, Professional Services and Neeraj Sen as Vice President Research and Development.

Salem has worked in the Software-as-a-Service and software industry for over 20 years, with companies including Siebel Systems, IBM Global Services and Philips Electronics. He joins inContact from Omniture, where he was Senior Director, Worldwide Client Services Operations.  At Omniture, Salem established the company’s first implementation consulting organization run as a profit center and achieved world class profitability targets; he then established Omniture’s first consolidated client services operations organization supporting 500 people worldwide. Salem will guide the inContact professional services team and set the organization’s support and revenue generation strategies.

Sen has extensive software experience, including leadership engineering positions with Kronos, Newmarket International, IBM and GTE Internetworking. Most recently, Sen was a vice president at Zinnov, LLC. While overseeing the complete lifecycle of new product development, Sen has earned a reputation for delivering quality, market-leading products on schedule and on budget. Sen will oversee the worldwide research and development teams at inContact.  

“With cloud based solutions for the call center market poised for rapid growth, inContact has an incredible market opportunity before it,” said Paul Jarman, inContact CEO.  “Bassam and Neeraj will help us continue to leverage our leading cloud-based call center solutions in the marketplace by growing the inContact professional services strategy and driving research and development.  Both men bring remarkable talent to our company.”

About inContact

inContact, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer call center software platform, inContact, to approximately 650 call centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class call center software platform. Companies with call centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD software) with skills-based routing, Computer Telephony Integration (CTI software) and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit

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inContact® is the registered trademark of inContact, Inc.