SALT LAKE CITY (July 21, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a Fortune 500 communications company selected inContact to unify the sales and service process for customers that interact with more than 200 agents at 14 locations in Europe.
The company has disparate hardware and software at its various locations around the globe and instituted an initiative to unify the company’s customer service and sales systems with a single, cloud-based provider. The Fortune 500 leader will initially deploy inContact’s cloud solutions for sales and customer service associates at 14 locations and, over time, expects to grow exponentially into additional locations around the world. The company will initially use inContact’s skills-based call routing, self-service and dialer solutions and then deploy the company’s quality monitoring solution later in the year.
“Since our expansion internationally last year, we have continued to win major customer contracts based on the robustness of our international offerings,” said Paul Jarman, inContact CEO. “As the leading provider of cloud contact center solutions, inContact is uniquely qualified to help these organizations strategically and cost-effectively scale their customer service and sales processes across multiple locations.”
The inContact cloud contact center solutions also enable this customer to obtain a holistic view of the customer experience and its call center requirements despite having disparate equipment across multiple locations. Moving to inContact will provide the consistency, upgraded solutions and reporting they require to manage the cost and quality of the customer experience and sales processes.
Jarman concluded, “It’s clear that the cloud has become an attractive solution for large enterprise-class contact centers as it helps them address their most important service challenges. We are excited to work with another large, enterprise company to deliver a powerful experience to their most important customers.”
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inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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