SALT LAKE CITY (May 24, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced its sixth annual inContact User Conference (ICUC) to be held in Salt Lake City September 12-15. Themed “The Power to Put Your Customers First,” ICUC is four days of intensive best practices sharing and forward-thinking discussions of how best to bring the customer into the forefront of the contact center experience.
ICUC officially kicks off with a keynote speech from Martha Rogers, Ph.D., an acclaimed author, business strategist, and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy. Business 2.0 magazine named Martha Rogers one of the nineteen “most important business gurus” of the past century. The World Technology Network cited her as “an innovator most likely to create visionary ‘ripple effects’.” Martha’s counsel and insight are regularly sought by Fortune 500 and Blue Chip executives.
The remainder of the conference will provide a venue for inContact customers and other contact center leaders to learn from one another, network and share best practices.
“One thing has been clear from prior ICUC feedback: what attendees found most useful were interactive, hands-on sessions,” said Mariann McDonagh, inContact CMO. “So this year, we’re giving our customers even more of it. There are four types of sessions – facilitated forums, workshops and expert and technical sessions -- each designed to give the maximum ability to learn from experts, share experiences, and work collaboratively. ICUC has been built to deliver actionable information that will benefit every attendee.”
ICUC sessions will address the most powerful trends in the contact center industry, including self-service, social media, outsourcing and customer feedback management. Additionally, the conference covers long-standing contact center topics for which best practices are still evolving, including blended dialing, speech analytics and reports.
Concluded McDonagh, “Our goal is to make ICUC a must-attend industry event, geared toward contact centers of all sizes and levels of expertise. We work very hard every year to create a valuable experience, with actionable insights to enable improvement and change, and of course, this will be the best year yet.”
For more information and to register for ICUC 2011, visit http://icuc2011.com/. Early bird pricing, saving $150 per attendee, ends July 29.
See Highlights from ICUC 2010
Witness the engaging sessions, inspirational keynotes and exciting activities from ICUC 2010. This year’s conference will be even better.
Quotes from Last Year’s Attendees
“This was my first ICUC and it was a wonderful experience. I learned a lot being there, while having a really great time.”
“Cant’ wait to begin using many of the new features and attending ICUC next year. The entire inContact team is extremely friendly and helpful. Great people and I am glad we chose inContact as our partner.”
“The labs and training were excellent!”
“I was very impressed with the agenda and everything that was covered. Doing business with inContact is a no brainer.”
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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