inContact Named Gold Medal Winner for Best Technology Innovation by

SALT LAKE CITY, Jul 20, 2011 inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the inContact cloud platform was named the gold medal winner in the "Best Technology Innovation (Vendor Solution)" category at the 2011 Contact Center Conference (Americas Region) Top Ranking Performers Awards.

The recent Top Ranking Performers Awards recognized the very best in the contact center software industry from within the North and South American continents. In its sixth year, the annual conference was held in Orlando. Since 2006, each year it attracts the very best in the regional contact center industry to compete for numerous prestigious titles and awards, as well as to network with other industry professionals and share best practice tips and more.

"This award reflects, yet again, the superior quality of our cloud platform and the ever-increasing demand for our software solution," said Paul Jarman, CEO of inContact. "We continue to experience tremendous company growth and customer base expansion, which is facilitated by our passionate commitment to produce the most innovative and up-to-date technology in the field."

The inContact cloud platform will go on to compete in the category against other winners from around the world in the Global Top Ranking Performers Awards at the 2011 World Conference, which will take place November 1-4, 2011 in Las Vegas. inContact has previously won this award, having been named "Best Technology Innovation" at the 2009 Global Top Ranking Performers Awards.

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit

About Contact Center World

Contact Center World is the Global Association for Contact Center Best Practices and Networking. Contact Center World's membership is growing substantially and its knowledge and experience in the call/contact center industry is extensive. Contact Center World currently has over 124,000 corporate members of which 40% are at senior executive level within contact centers globally. The quality content on its website is what draws 7,500 unique users to it every day - those who need fast access to the latest information to make informed decisions for their business.

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